Customer Service Sales

DANIELLE CLAYTON

BBA GRADUATE

Address: ***-** ***** ****** ******. N.Y. 11434

Phone: 347-***-****

Email: *************@*****.***

BBA IN HUMAN RESOURCES/2019 Graduate

Baruch College the Zicklin School of Business

-Human Resources major with a focus in communications

B.S. in Accounting / 3.5 years completed 2006 to 2010

Hampton University School of Business

Experience

Neiman Marcus

Lead Customer Service

Dates: 02 2019 to 11 2020

Executed daily audits to reconcile stores cash intake

Monitored laws, regulations, and cash standards to prevent any audit breaches

Supported customer service, asset protection and marketing department.

Worked with internal and external customers while investigating transactions and providing quick problem resolutions

Developed and maintained expense reports through Microsoft Excel

Conducted nightly store announcement

Administrative Duties

Led training and development for all of customer service and cash office staff

Point person for escalated customer complaint resolution

Coordinated with finance team in head office for any accounting inquiries and issues

Partnered with Loss Prevention daily to investigate internal and external theft or fraud

SAKS Fifth Avenue

Customer Service Supervisor

Dates: 02 2016 to 02 2019

Managed the execution of tasks for daily store operations and support functions

Supported online management as well as sales management with conflict resolution, fulfillment, marketing and event support.

Generated daily store sales reports to cross functional teams and upper management

Onboarded and trained a staff of 30 + client service representatives as well as service advisors

Operator and Intake receptionist for All Building Services Management Calls

Trained and Developed staff to provide a high level of operations, administrative and customer service

Created and developed policy, procedures, and standards for the client services department

Partnered with Human Resources on new hire expectations and recommendations

Managed Corporate gift card program. Assisted corporate outside partners generating over hundreds of thousands in sales yearly.

Managed Expense reports for multiple accounts store wide. Ariba, Whirl and Sap systems proficiency.

Corporate Relations Assistance

Empowered and Coached a diverse team creating a friendly but, productive work environment with room for growth.

Bergdorf Goodman

Client Services lead

Dates: 06 2015 to 02 2016

Managed and addressed all internal and external inquiries and issues

Provided excellent conflict resolution on all major store issues

Coordinated and partnered with Sales, Marketing, and Asset protections

Managed and conducted store shipping and merchandise investigations.

Handled all customers with a high level of service by showing capabilities to adapt to a diverse environment with diverse issues

Heavy volume of operator phone support as well as Administrative support.

Consulted and Partnered with all store managers regarding team goals

Omni Channel and Credit Services support for All store employees and customers

Ability to identify customers, employees and upper managements needs

Ability to build relationships with upper management and all store employees

Tiffany & Co.

Senior Customer Service and Operations Rep.

Date: 10 2014 to 03 2015

Managed and addressed all internal and external inquiries and issues

Coordinated and partnered with Sales, Marketing, and Asset Protections

Managed and conducted store shipping investigations.

Responsible for initiating jewelry repair process for cobbler

Responsible for jewelry assessment

Responsible for jewelry and diamond product knowledge and education

Improved customer and employee satisfaction by finding creative and diverse solutions

Responsible for gathering customer feedback and updating management on customer satisfaction techniques

Worked successfully within and international and diverse environment

SAKS Fifth Avenue

Customer Service Lead

Dates: 05 2011 to 10 2014

Evaluated and managed all store issues

Led staff morning meetings on daily service expectations

Conducted training and development within the department as well as New Hire onboarding training sessions

Responsible for quick conflict resolution store wide and settling dispute while causing little disruption.

Supported eCommerce team as well as sales management with conflict resolution, fulfillment, marketing as well as omni channel events.

Operator and Intake receptionist for All Building Services Management Calls

Strategized best practices with sales management

Collaborated and partnered with Asset Protection and Credit Services to conduct All store investigations

Coordinated with Accounting manager to produce monthly expense reports

Managed Corporate gift card production along with corporate gift clients

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