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Manager Customer Service

Location:
Grapevine, TX
Posted:
January 19, 2021

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Resume:

PROFILE

Expert in organizing and prioritizing multiple tasks with high level of

accuracy. Work well in fast paced environment

with critical deadlines. Handle details of highly confidential and critical nature. Team player who communicates

effectively with all levels of staff and customers. EDUCATION EXPERIENCE

FOUNDER & OWNER

Azul Travelers, LLC. // 2019 - 2020

Provide excursion reservations for yacht transportation, accommodations, and catering services in Puerto Aventuras, Mexico. Oversee reservations, yacht maintenance, guest payments, guest interactions, and accounts payable. Maintain records for CPA.

EVENT PLANNER FOUNDER & OWNER

Events by Tonja // 2012 - 2018

Offered large and small-scale events planning to local organizations, including independent school districts and Southlake Women’s Club. Identified client needs; organized event details including facilities, décor, catering, entertainment, invitees, equipment and promotional materials. Maintained records for bookkeeper.

OFFICE MANAGER

Shilling Pipe and Steel, Inc. // 1997 - 2007

Supervised and monitored administrative staff. Oversaw human resources, purchasing, procurement, accounts receivable, accounts payable, and payroll. Provided assistance to sales team and president/CEO. Researched and managed insurance plans for company. Organized meeting and conference reservations. Booked travel and accommodations as needed. Provided quality internal/external customer service. Managed inquiries and complaints

CONTACT

Administrative

Support

Attention to Detail

Planning

Organization

Records Management

Self motivator

Bookkeeping

Microsoft Word

Microsoft Excel

Customer Service

Willing to Travel

Type 75 words a

minute

Human Resources

Problem Solving

DIPLOMA

Connally High School

May 1995

871-***-****

adjjjs@r.postjobfree.com

Southlake, Texas

TONJA BAILEY



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