Work History

Proficient Customer Service Agent with superior work ethic and expertise in

working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Call Center Representative

SimpleSolutions CC, Remote, California

Answered inbound calls for inspection companies

Schedule appointments, take messages, talk with inspectors and clients, answer questions, etc

Made over 60 outbound call, took over 100 inboubd calls to complete appointments, gain access, additional information, etc

Quality check inspection orders

Monitor emails, SMS messages, took action as needed Monitor call backs, return phone calls as necessary Follow up on incomplete orders as well as notating each interaction

Follow up on Access/Misc items to complete orders

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. 2019-01 -

2020-04

Marketing Assistant

AD Mammoth USA, Remote, CA

Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram for 5 clients simuletaneously.

Designed and presented social media campaign ideas. Contributed to mock-ups, email campaigns as well as social media content.

Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.

2017-05 -

2018-12

Appointment Setter

Brighten Communications, Phoenix, Arizona

Made 75-100 phone calls daily, establishing first contact with potential customers

Set meetings with salespeople,

Balanced sales manager availability, customer schedules and maximum load levels when scheduling appointments.

Made 100 phone calls daily to establish first contact with potential customers and set meetings with salespeople. Generated over 65 leads over course of 5 months

2015-01 -

2016-12

Code Compliance Office Clerk

City Of Adelanto, Adelanto, CA

Worked with team of Code Compliance Officers to resolve public citations and liens, problems, improve operations and provide exceptional customer service.

2010-06 -

2010-09

Tamara

Kearns

Personal Info

Address

10145 Cantel Ct

Victorville, California, 92392

Phone

442-***-****

E-mail

adjjhp@r.postjobfree.com

Skills

Superior verbal and written

communication

Top-notch organizational skills.

Efficient, intelligent, resourceful,

solution-oriented, and tech-savvy

Schedule Management

Customer support

Microsoft Office Suite proficiency

Empathetic and genuine

Data Entry

Building effective relationships

Software

Google Calendar, Drive, Docs

MS Outlook

MS Word, Excel, PowerPoint, and

Access

Todoist

ISN

Spectora

Additional Skills

Superior communication skills with positive, upbeat demeanor.

Over 4 years experience working in administrative fields virtually.

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