EXPERIENCE

GINELLE LUMBA

*** ******** ******* · 780-***-**** · adjjgw@r.postjobfree.com

Dedicated professional with over 12 years of customer service experience and 5 years of technical service experience. In search of a friendly and flexible work environment where I can utilize my customer service experience and further exercise my organizational skills.

AUGUST 2020 – PRESENT

PERSONAL ASSISTANT, KRYZYS KITCHEN

Provide ongoing support by anticipating needs and providing solutions to the Owner. My primary responsibilities include website management, financial tracking and inputting into QuickBooks and Excel, payroll entries and managing the weekly delivery schedule for all orders. FEBRUARY 2020 – AUGUST 2020

FRONT DESK, OXYGEN YOGA AND FITNESS

First level of support for members, prospective members and guests; acting as a liaison for any inquiries regarding membership and billing. Day-to-day responsibilities included signing students into class, organizing and maintaining cleanliness of the studio and workspace, and providing tours for new guests.

AUGUST 2014 – SEPTEMBER 2019

TECHNICAL SERVICE REPRESENTATIVE, ORTHO CLINICAL DIAGNOSTICS Responsible for all field equipment repair and preventative maintenance within my assigned territory, while complying with all mandated policies and procedures set forth by Health Canada, FDA and ISO. Regular troubleshooting support provided to customers on-site and via phone, as well as travel for emergency service calls outside of my assigned territory as needed.

JANUARY 2005 – AUGUST 2014

DEPARTMENT MANAGER, SAVE ON FOODS

Managed a 4-person team, while maintaining departmental invoicing, accounts and sales records. Worked closely with sales representatives to ensure accuracy of products, expiry dates and inventory. OCTOBER 2013 – AUGUST 2014

EDUCATION

SKILLS

VOLUNTEER EXPERIENCE

REGINA SPCA

Helped with fundraising events, facilitating animals to homes and veterinary visits, walked dogs, took kittens out for play and bathed the animals at each visit. EDMONTON FASHION WEEK

Responsible for registration

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CUSTOMER SERVICE REPRESENTATIVE, TD CANADA TRUST

Help clients with everyday banking such as deposits, withdrawals, bill payment and transfers. Provide direction to customers by overviewing their current and future financial needs by proactively giving them advice regarding products and services. By Identifying needs and opportunities to promote products and services to customers, this allowed for a referral to the appropriate team member to further carry out the transaction and help contribute to overall branch sales revenue.

2008-2010

BIOMEDICAL ENGINEERING TECHNOLOGY, NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY

TECHNICAL DIPLOMA

2007

AUTOCAD, NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY

CERTIFICATE

2006

HOLY TRINITY HIGH SCHOOL

DIPLOMA

● Microsoft Office

● AutoCAD

● Square Space

● QuickBooks

References available upon request

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