Business Leader

Rocco Rinaldi, MBA

** ******** *****, **********, ** 19709

**********@*******.***, M:302-***-****, www.linkedin.com/in/rocco-rinaldi

Professional Summary

Driven and compassionate business professional with over 15 years of experience leading large divisions for growth oriented and fast-paced innovative national brands such as, Comfort Keepers, Sodexo, and H&R Block.

Accountable for leading business operations of up to $100M focused on the overall strategic plan and staff collaboration to ensure operational and financial objectives are achieved.

Responsible for driving a results-oriented organizational culture that promotes professional development, systems innovation, process improvements, customer service excellence, and a genuine belief that everything is possible.

Core Proficiencies

Business Strategy

Management Fundamentals

Staff Training & Development

Operations Effectiveness

Marketing

Public Speaking

Curriculum Design

Financials

Organizational Leadership

Communications

Business Process Improvement & Planning

Classroom & Remote Learning Facilitation

Project Management

Microsoft Office

Operations Training & Instruction

Promotional Preparation for Staff

Entrepreneurship

Staff Analysis & Evaluation

Sales Effectiveness Coaching

Management Consulting & Start-ups

Rocco Rinaldi, MBA

65 Cantwell Drive, Middletown, DE 19709

**********@*******.***, M:302-***-****, www.linkedin.com/in/rocco-rinaldi

Professional Highlights

Organizational Development: (Planning, Preparation, & Management)

Developed overall strategic plan for organizations up to $100M focused on market shares and industry differentiation.

Designed professional development plans leading collaborative efforts to improve systems, innovate processes, and increase stakeholder satisfaction through efficient operations.

Managed tight deadlines and developed a success-oriented workplace culture where creativity and new ideas are rewarded and results are recognized.

Organizational Performance: (Facilitation, Coaching, & Leadership)

Skilled with operational strategies designed to meet organizational objectives, improve core competencies, and enhance staff performance.

Experienced in organization alignment of large divisions, high-performing teams, and external stakeholders, such as customers, BOD, strategic partners, investors, and suppliers.

Provided support to entire organization as a member of executive leadership including guidance on best practices, corporate strategies, interpersonal communications, and public relations.

Professional Experience

Adjunct Professor, Delaware Technical Community College, 2020 to present

Teach an advanced level Finance, Management, and Business Administration courses in the Business & Entrepreneurship programs.

Responsible for classroom instruction, curriculum development, student mentoring, and final evaluation of student outcomes.

Designed the course objectives, syllabus, and managed the class via the Learning Management System.

Rocco Rinaldi, MBA

65 Cantwell Drive, Middletown, DE 19709

**********@*******.***, M:302-***-****, www.linkedin.com/in/rocco-rinaldi

Senior Consultant, Franchise Well LLC., 2020 to present

Franchise Well provides strategic support to franchise companies and those interested in entering franchising that want to rise above the ordinary and embrace the challenges of a dynamic marketplace.

Work with emerging and existing franchise concepts on strategic planning, brand development, market awareness, start-up, and growth strategies.

Co-founded Franchise Well University responsible for managing the LMS, designing curriculum, and classroom teaching.

Director of Operations, BrightStar Care Franchising, 2018 to 2019

Responsible for strategy, operations, and growth of a portfolio of corporate retail stores with a $30M P&L, across 5 states and Canada.

Led team of branch managers to achieve corporate objectives by coaching them on KPIs, operational best practices, and training the fundamentals of financials, marketing strategy, recruitment, retention, and customer service.

Regional Director, Comfort Keepers Franchising, 2014 to 2018

Set and implemented the brand strategy for a portfolio of franchise retail stores with a $75M P&L, across 15 states and 100+ territories.

Developed a learning and development program for franchise operations focused on aligning the brand from an educational perspective to master business metrics, P&Ls, digital marketing, business plans, local marketing tactics, HR recruitment and hiring, staff retention, sales, and client care coordination.

Established a National Franchise Advisory support program that increased stakeholder engagement by 50%, improved franchisee compliance by 25%, and resulted in 15% growth in revenues

Executive Consultant, Next Wave, 2008 to 2014

Next Wave is a professional business consulting firm specializing in business strategy, marketing plans, strategic staffing, business development, and sales effectiveness.

Clients included emerging franchise brands, large membership organizations, home services companies, national dealerships, regional distributors, local real estate, and non-profits.

Regional Director, H&R Block Inc., 2004 – 2008

Responsible for a portfolio of franchise retail stores with a $100M P&L, across 8 states and 180+ locations.

Led a corporate compliance and professional development / continuing education program to increase the core competencies of franchisees through a better understanding of business administration, leadership philosophies, marketing principles, and proven growth strategies and industry best practices.

Founded a competitor acquisition program that was responsible for 30% increase in market shares and 25% growth in royalty incomes.

Education

Doctor of Business Administration January 2021

William Howard Taft University

Master of Business Administration 2001

University of Baltimore

Bachelor of Science in Business Administration 1995

University of Baltimore

Contact this candidate