Manager Engineer

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LUIS A VELAZQUEZ JR

Linkedin.com/in/luisAvelazquezjr 718-***-**** ********@***.***

PROFESSIONAL

SUMMARY

Experienced Resident Manager with over 17 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. SKILLS

• Staff Management

• Customer service-focused

• Contract Negotiation

• City and county regulations

• Budgeting

• Relationship development

• Team management

• Financial budgeting and reporting

• Building operations

• Knowledge of building codes

• Maintenance knowledge

• Property tours and inspections

• Operational improvement

WORK HISTORY RESIDENT MANAGER 02/2019 to Current

Pinnacle City Living, New York, NY

• Building Supervision of Union Members (32BJ) including 1 Service Technician, 4 Concierge and 4 Porters.

• Oversee a multimillion dollar building renovation working closely with the Contractor.

• Work side by side with the Handyman to execute maintenance and repairs accordingly inclusive of the operations of 3 high efficiency Easco boilers.

• Weekly testing of Cooling Tower Maintenance.

• Monthly Reports for Standpipe and Sprinkler.

• Oversee a multimillion dollar building renovation working closely with the Contractor. ASSISTANT RESIDENT MANAGER 09/2018 to 02/2019

Carroll Gardens Holdings LLC, Brooklyn, NY

• Building Maintenance for NYC Residential Building with 430 units.

• Electrical, plumbing, omega heat pump, carpentry service and repairs.

• Lock and key services.

• Appliance repairs.

• Assistance and repairs of 9 high efficiency lochinvar boilers.

• Accepted service requests from residents and logging appropriately into BuildingLink.

• Reported and documented maintenance activities daily ensuring I comply with company policy, rules and regulations.

• Professional behavior and communications skills allowing our team to receive the Satisfacts reward for 2018 for customer satisfaction.

• Proficient experience with Yardi, microsoft office, outlook, brivo, bms, blueprint reading, and building codes.

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SERVICE TECHNICIAN 06/2017 to 09/2018

21 West End Ave, Able Engineering Services, New York, NY

• Investigate and provide technical assistance to both the Superintendent and Contractors.

• Supervise 616 NYC residential units and 4 NYC Commercial Spaces and an internal staff of 10 Union members.

• Assist Chief Engineer with daily activities relating to Electrical, Plumbing, Structural, HVAC and fire safety systems.

• Prepare and maintain records of completed maintenance repair complying with company rules and regulations.

• Assure new apartments are to code.

• Observe and monitor building boiler system for needed maintenance and repair.

• Troubleshoot various appliances upon notification of resident issues which include and not limited to HVAC units, dishwashers, refrigerators, dryer/washing machines and stoves. RESIDENT MANAGER 05/2005 to 06/2017

The Virginia, Matthew Adam Properties, Rego Park, NY

• Upkeep with maintenance and building repairs for 72 units, including detailed plumbing and related pipe work.

• Experienced in wiring, switching, and handling various electrical devices.

• Capable of servicing boilers, pumps, motors, and appliances.

• Painting, plastering, inspections, landscaping, garbage disposal, and daily maintenance of outdoor appearance.

• Ability to interact confidently and comfortably with tenants.

• Respond to building emergencies 24/7.

• Supervise porter.

CONCIERGE/DOORMAN/PORTER/ HANDYMAN 01/1998 to 01/2005 The Landmark, New York, NY

• Responsible for all maintenance, electric, plumbing, plastering and painting.

• Kept premises of building in clean and orderly condition.

• Completed work orders submitted by residents.

• Primary contact person to answer telephones, greet residents/visitors/clients, and coordinate functions/tasks requested by residents/guests.

EDUCATION Taurus Tech, Refrigeration System Operating Engineer : 2019 ACCOMPLISHMENTS

• Building Combustible Heating.

• Equipment Residential/Apartment Building Superintendent.

• Air Pollution Control.

• NYC Fire Department Boiler Operations and Maintenance.

• EPA-608 Universal, CAT S12, S13, S95, F78, P99, Z51.

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