Manager Billing

Presentation of Qualifications

TANYA BLACK

BILLING AND CLIENT RELATIONSHIP MANAGER

**** ********** **** #**** ~ Lawrenceville, Georgia 30044

678-***-**** ~ adjjc0@r.postjobfree.com

TANYA BLACK

1400 Herrington Road #1303, Lawrenceville, Georgia 30044 ~ 678-***-**** ~ adjjc0@r.postjobfree.com

Billing and Client Relationship Manager

Team Leader / Supervisor / Accounts Receivable

Results driven professional with 20+ years’ exceptional experience who possesses a unique set of transferable skills in supervision oversight, client billing, relationship development, customer service, and complex problem resolution. Strong success in multiple environments, including: global business solution providers, large scale retail providers, banking services and online commerce. Offers comprehensive knowledge of state/local government and public sector accounts and associated contract review and negotiation. Liaison adept at achieving organizational objectives while maximizing client billing services.

CAREER HIGHLIGHTS & ACHIEVEMENTS

●Manage all billing teams in absence of billing manager. Lead team of 15 responsible for 200+ accounts with 3500-4000 assets. Successful revenue management generating $3M+ per month.

●Ranked #1 receiving “Top Team Award” out of 15 teams. Top 10% tier of the entire billing department in Specialist roles for multiple quarters. Consistently rated ‘exceeds’ in billing metrics objectives.

●Merger/acquisition and turnaround specialist, identifying process gaps and managing rollout of new standardized operations during 3-year transition of IKON to Ricoh USA, Inc.

●Chosen to pilot billing platform change to ORACLE. Trained billing teams, traveling nation-wide, in new software and process rollout during merger/acquisition transition.

●Promoted for exceeding quotas, increasing client retention, leading teams, and negotiating contracts. Collaborated with other departments’ teams on overseeing of large school district’s fiscal year purchase orders including appropriate and correct application of payments, invoice corrections, machine swaps and pricing changes, of $500,000+ budget.

PROFESSIONAL EXPERIENCE

2014-Present Customer Billing Team Lead Customer Billing Center, Ricoh USA, Inc. Duluth, GA

Ricoh USA, Inc. is a multinational digital business solutions provider and electronic company. Billing Team Lead manages in excess of 15 representatives and 200 client accounts, responsible for $3 million per month.

Manage all billing teams in absence of billing manager. Lead team of 15 responsible for 200+ accounts with 3500-4000 serials. Successful revenue management generating $3M+ per month in client billing.

Ranked #1 receiving “Top Team Award” out of 15 teams. Assist manager in day-to-day with operational workflow ensuring the team’s success by training, monitoring workload and delegating responsibilities. Provide performance reviews and optimize revenue goals.

Execute and maintain approved department policies and procedures. Identify, propose and facilitate operational improvements, significantly increasing productivity, work quality and corporate profitability.

Responsible for ensuring high rate of repeat and referral business, managing relationships and resolving internal/external client concerns using exceptional interpersonal skills.

TANYA BLACK

1400 Herrington Road #1303, Lawrenceville, Georgia ~ 678-***-**** ~ adjjc0@r.postjobfree.com

PROFESSIONAL EXPERIENCE continued

2003-2014 Senior Billing Specialist II Customer Billing Center, Ricoh USA, Inc. Duluth, GA

Top 10% tier of the entire billing department for multiple quarters. Consistently rated ‘exceeds’ in billing metrics objectives.

Oversaw account billing, invoicing, and data/payment management. Directed customer inquiries, created and maintained contract records.

Trained and mentored billing specialists and new team members.

1999-2003 Senior Associate Accounts Receivable Center, Ricoh USA, Inc. Macon, GA

Reviewed accounts receivable balances, prepared account status reports, minimized delinquencies, and worked with clients to resolve diverse account concerns. Responsible for reconciliation of financial codes for submission to GL and investigation of outstanding items.

Served as liaison to multiple departments. Established criteria for timely payment. Played a key role in facilitating projects, driving process innovation and improvement. Processed adjustments and write offs per Cash Operations policy.

Researched and ensured quick and accurate processing to appropriate invoices, resolving unidentified, unapplied cash, and over payment application of funds related to payments.

1996-1999 Remittance Processor Accounts Receivable Center, BB&T, Macon, GA

BB&T is an American bank holding company.

Performed data entry per client specifications and reported daily deposit information to clients using various methods.

Maintained accurate statistical information pertaining to client’s daily volume for reporting, billing and monitoring of productivity and quality standards.

EDUCATION Accounting, undergraduate coursework – Macon State College, Macon, Georgia

TECHNICAL Microsoft Suite (Word, Excel, Teams, Outlook), Adobe Suite, Data Warehouse, ORACLE, Lotus Notes

SPECIAL PROJECTS, COMMITTEES, EVENTS

Employee Focus Group, Ricoh USA Inc

Appointed liaison to conduct Ricoh employee research data and focus group discussions, and communicated findings to Billing Director and reporting recommendations for resolution.

United Way Committee, Ricoh USA Inc.

Recruited local sponsors and donations, coordinated employee raffles and events toward annual Billing Center contribution to the local United Way.

Company-wide Team Building Events, Ricoh USA Inc.

Appointed 1 of 3 coordinators for special events coordination among Teams to build team capacity and cohesion, demonstrating leadership skills and special event logistical capabilities.

Keynote Speaker, Team Leader Development Program, Ricoh USA Inc.

Appointed keynote speaker for company-wide public speaking engagements and group presentations for team leads on Accountability.

REFERENCES Available upon request

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