MANISH MISHRA

(House manager/ Modern Butler/

Guest Experience Manager)

+917********* adjjbl@r.postjobfree.com

Nationality- Indian

Marital Status: Married

LinkedIn: Manish Mishra

OBJECTIVE

Making the experience of my Guest/ Client memorable is my daily aim, I am a organized, discreet, calm and attentive assistant, who is used to work under pressure and at a fast pace, while working on different platforms of Guest/ client service, I made their experience special and developed my technical skills through practical learning.

I have hands on seven years of work experience till now which includes working on Luxury Cruise ship, five star Hotels and for High net worth Clients respectively,

(#communication, #feedback, #upselling, #service, #guest experience, #situation handling,

#food & beverage )

Experiences:

Personal Butler/ House Manager - Mr. Alghanim

(Alghanim Group)(Kuwait) March. 2019 till Present

My duties and responsibilities as House manager are:

Guest Handling, welcoming, looking after all VIP guests

To ensure smooth and organized day to day operation,

Purchasing, organizing, and Training the staff as per the hospitality standards,

Maintenance and upkeep, periodical inventory of supplies and liquor, record-keeping of service providers

Kitchen management:

To keep a check on hygiene and cleanliness standard for kitchen and its staff,

Upkeep and maintenance of kitchen equipment,

Food and Beverage:

coordination with servers (Menu and time of service)

Taking care of special food requests and resolving complaints for the same {Fodmap}

Maintain food and beverage service standards while serving

To make sure crockery, cutlery and dishes are clean and ready to use,

Housekeeping:

keeping an eye on the cleanliness of the residence at all times,

Villa manager/ Sr. Butler High net worth Client

(Dubai)/ (South Africa) Dec. 2015 to March 2019

Executive Butler (VIP guest services) The Taj Palace Hotel

(New Delhi, India) Dec. 2014 to Dec. 2015

Executive Butler (rooms division) Silver-sea cruises-

(Six star Ultra luxury expedition)(Worldwide) six month contract 2014

PROFESSIONAL CERTIFICATION

Certified professional English butler, from royal Indian Butlers affiliated by guild of professional English butler, London, U.K

(Please find the attachment on the last page)

INDUSTRIAL EXPOSURE

Industrial training in all the core departments from the Leela ambience hotel and residencies, Gurgaon, NCR

PROFESSIONAL QUALIFICATION

3-year B.Sc. in Hospitality & Hotel Administration from

Institute of Hotel management and catering technology, Lucknow,

Affiliated by NCHMCT & ministry of tourism (GOVT. OF INDIA).

EDUCATIONAL QUALIFICATION

Senior school (2010-2011) - C.B.S.E, New Delhi

High school (2008-2009) - C.B.S.E, New Delhi

COMPUTER FORTE

Proficiency in Microsoft Office, Internet operations and various tailor made software

Advanced Excel (on going)

OTHER CERTIFICATION AND ACCOMPLISHMENTS

PTE- Pearson test of English qualified

Certification for crowd and crisis management

Certification for safety, security and watch keeping

Part of the hospitality team in the world economic forum 2012.

I hereby declare that the above mentioned information is true to the best of my knowledge and belief.

(MANISH MISHRA)

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