JANICE BUENAOBRA HERNANDEZ

Block ** Lot ** South Square Village, Pasong Kawayan 2, General Trias Cavite Mobile No. +63-956*******

Home No. (046-***-**-**

Email Address: adjj86@r.postjobfree.com

PERSONALSUMMARY

A well networked and highly successful branch manager with an extensive customer service experience and of working to set schedules and deadlines. Enhancing a strong background of supporting staff & senior management, as well as possessing an excellent commercial approach to solving problems and developing business. Having the commercial and visual awareness to drive sales, manage profit and loss and ultimately increase branch profitability. I am seeking a position within an ambitious & exciting company where I can utilize my managerial experience and be challenged to push myself further. AREA OF EXPERTISE

• Management Discipline

• Market Research

• Proper documentation of reports

• Good Customer Service (Handling incident & complains)

• Timetabling of Man Power

• Employee’s motivation

• Computer Proficiency MS Word, Excel & Power point PROFESSIONAL EXPERIENCE

BRANCH HEAD November 1, 2014 to

December 3,2020

AB Leisure Inc. Pasig, Philippines

Developing, implementing and maintaining a business plan for the branch.

Coordinating sales, purchasing, distribution, warehousing and staff costs.

Focusing on achieving customer acquisition, retention and cross sales.

Managing the daily operation of the branch.

Enforcing the company policies, principles, and procedures.

Adherence to regulatory requirements.

Providing excellent service to customers

Interpreting, analyzing and producing sales & financial data.

Enhancing awareness of the company branch and brand.

Liaising with the Area Manager to develop innovative marketing strategies.

Communicating clear business messages to staff.

Responsible for dealing with complex and diverse managerial problems.

Deputizing in the absence of the management team.

Approving time records and requests for time off.

Developing, managing and implementing promotions in order to drive sales. OPERATION SUPERVISOR February 2008 to October 2014 AB Leisure Inc. Pasig, Philippines

Ensure that all the Daily, Weekly and Monthly reports are correct.

Deputizing in the absence of the management team.

Developing, managing and implementing promotions in order to drive sales.

Monitoring Key Performance Indicators.

Handles incidents, complains of customers.

Mandate work schedule of man power.

Foster teamwork and good communication in achieving targets. TEAM LEADER/CARD ALLOCATOR March 2000- February 2008 AB Leisure Inc. Pasig, Philippines

Oversee sales personnel performance and Behavior

Ensure and accomplish the Daily Sales Report were correct.

Delegate work duties of sales personnel.

Establish good team work in achieving the target sales. EDUCATIONALBACKGROUND

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION 1995-1999 Bachelor of Science in Business Administration

Major in Management

HOLY CHILD CATHOLIC SCHOOL

Secondary 1991-1995

PERSONAL BACKGROUND

Birth Date: September 5, 1979

Height: 5 feet and 2 inches

Weight: 152 lbs

Civil Status: Married

Citizenship: Filipino

SKILLS

• Data mining

• Business Acumen

• Client relations

• Strategic thinking

• Verbal and presentation skills

• Project management

• Collaboration

• Critical thinking

• Problem solving

CERTIFICATES

August 16, 2019 – Prescribed Basic OSH Training Course for Safety Officer 1(SO1) with train the Trainers

Held at 18th floor, West Tower PSE Bldg., Ortigas Center, Pasig city September 18-19, 2018 Situational Leadership

Held at 26th floor, West Tower PSE Bldg., Ortigas Center, Pasig city CHARACTER REFERENCE

NAME POSITION MOBILE NO.

Rhandel Galindo Area Manager 091********

Michael Linatoc Area Manager 091********

Roy Kenneth Santiago Branch Manager 091********

I hereby certify that the above information is true and correct to the best knowledge and belief.

JANICE HERNANDEZ

APPLICANT

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