Engineer Customer Service
Resume:
John Michael Alvarez
Manila
************@*****.***
● Graduated student of Bachelor of Science in Information Technology from The National Teachers College
● Completed the Professional Employment Program by AC Education Inc. - Ayala Company
● Competent in Sales Delivery, Technical Support and Customer Service
● Knowledge in hardware and software troubleshooting and networking
● Productive and giving quality performance at all times Work Experience
Inventory Supervisor
J2Z Builders Inc
June 2020 to December 2020
• Manages the constructions assets for company projects in Cavite
• Manages day-to-day inventory movement
• Provides high level support for logistics of company's assets and strategy System Implementation Engineer
Coca-Cola Beverages Philippines
August 2019 to March 2020
• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Education
Bachelor of Science in Information Technology in Information Technology National Teachers College - Manila
2015 to 2019
Skills
• Effectively asked clarifying questions in English
• Delivered great presentations confidently
• Delivered great presentations confidently
• Provided feedback during group discussions
• Empathized with customers
• Actively listened to customers' concerns
• Resolved customers concerns effectively
• Practiced basic hardware and software troubleshooting during Training role plays
• Identified the root causes of customers' problems
• Clarified and resolved customers' issues
• Probed for customers' wants, interests and needs
• Positioned the product and service features and benefits
• Handled customers' objections
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