John Michael Alvarez

Manila

adjj7r@r.postjobfree.com

097********

● Graduated student of Bachelor of Science in Information Technology from The National Teachers College

● Completed the Professional Employment Program by AC Education Inc. - Ayala Company

● Competent in Sales Delivery, Technical Support and Customer Service

● Knowledge in hardware and software troubleshooting and networking

● Productive and giving quality performance at all times Work Experience

Inventory Supervisor

J2Z Builders Inc

June 2020 to December 2020

• Manages the constructions assets for company projects in Cavite

• Manages day-to-day inventory movement

• Provides high level support for logistics of company's assets and strategy System Implementation Engineer

Coca-Cola Beverages Philippines

August 2019 to March 2020

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.

• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

Education

Bachelor of Science in Information Technology in Information Technology National Teachers College - Manila

2015 to 2019

Skills

• Effectively asked clarifying questions in English

• Delivered great presentations confidently

• Delivered great presentations confidently

• Provided feedback during group discussions

• Empathized with customers

• Actively listened to customers' concerns

• Resolved customers concerns effectively

• Practiced basic hardware and software troubleshooting during Training role plays

• Identified the root causes of customers' problems

• Clarified and resolved customers' issues

• Probed for customers' wants, interests and needs

• Positioned the product and service features and benefits

• Handled customers' objections