Unais Ibrahim

Staten Island NY, ***** 646-***-**** adjizt@r.postjobfree.com LinkedIn: Unais221

Professional Summary

Aiming for Networking/IT Support/Cyber Security roles. Equipped with 4 years of customer service and 8 months in tech support. Motivated to ask important questions about the given tasks and enjoy taking dedicated notes on learning many concepts/responsibilities that are involved with creating and securing a network. Capable of learning a lot and quickly through self-study and proper training. Technical Skills

MS Office Suite Office 365 Linux Windows 7/8/10 LAN networking User Group Policies Nmap SSH RDP Wireshark EvilLimiter Netgear firewall Software firewalls Oracle VM VirtualBox VM vSphere 6.0 VMware Workstation Cisco routing and switching Splunk Apache Webserver Windows Server 2016 AD (Active Directory) Cisco Packet Tracer Ethernet cable construction Desktop Support Hardware/software Troubleshooting Great written and oral communication skills

Work Experience

IT Support Intern, Stony Brook NY April 2019 – December 2019 Stony Brook University, Engineering Dept.

• Provided outstanding tech support for faculty, professors, and students

• Provided careful guidance to users through the troubleshooting process over the phone

• Assembled/dissembled/configured computer hardware and printers, 10 PCs a week (Average)

• Erased hard drives, reinstalled Windows/Linux, 10 PCs a week (Average)

• Constructed 40 Cat 5e and 6 cables to improve network Infrastructure

• Created backup clones of department SSDs/HDDs

• Troubleshot various computer network, hardware, and software application issues every week

• Created detailed reports on important tasks for easy referencing

• Configured a Network Attached Storage device for graduate Civil Engineering students

• Created and assigned user accounts to various domains within the campus every other week

• Updated Operating Systems and system drivers for 10 PCs a week (Average) Student Manager January 2018 – December 2019

Stony Brook University, CulinArt

• Improved the sanitation of serving stations at the Student Activity Center dining area

• Controlled most stations that served customers and prepared orders

• Accomplished record-keeping and restocking of inventory as a cashier

• Collaborated with managerial staff to prepare and dismantle stations for various events

• Solved issues of consumers, consulted with managerial staff for customer satisfaction

• Frequently engaged in friendly discussions with various customers in order to build valuable customer relations

Certifications

Cisco CCNA Cyber Ops CompTIA Network+

Education

Stony Brook University

Bachelor of Science in Information Systems August 2015 - December 2019 Perscholas, Brooklyn NY February 2020 -June 2020

An intensive 17-week training program designed to prepare for the CompTIA Network+ and Cisco CCNA Cyber Ops certification exams. A program dedicated to hands on experiences with computers and networking equipment most commonly used in the current IT field.

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