Pharmacy Technician Customer Service

MAUREEN BURCHINS

**** ******* ***** ******* ** **822 407-***-**** **********@*****.***

Experience

CVS Pharmacy

Lead Pharmacy Technician April 2004 – October 12, 2020

At CVS Pharmacy, my responsibilities include assisting the Pharmacist in any situation such as: filling prescriptions, answering phone calls, helping with time management, organization of the work place, fixing rejected claims, process transactions, daily inventory, customer service interactions, find substitutes for prescriptions when needed due to cost differences or health insurance requirements, talk with the health providers and insurance companies, following HIPPA laws, working the drive through, maintaining a clean work environment, looking for recalls, disposing anything such as confidential information and hazardous material, advertising for flu shot and any other promotional topics, helping with computer issues, fax information, respond to emails, keeping a log of temperature gages for prescription storage, helping with deliveries and dispensing. Lastly, being a good team member by helping out my co-workers and having a positive attitude. Also, as a Lead Pharmacy Technician at a hub store, I trained new pharmacy technicians, and staid available for anyone who needed guidance within my district. Sometimes went to other stores to help train, clean, and organize to help them maintain the CVS standard.

Eckerd Corporate

Pharmacy Technician 1988 -1991 and 1995 - 2004

At Eckerd Corporate, I was a Pharmacy Technician with the responsibilities of assisting the Pharmacist in any situation such as: filling prescriptions, answering phone calls, helping with time management, organization of the work place, fixing rejected claims, process transactions, daily inventory, customer service interactions, find substitutes for prescriptions when needed due to cost differences or health insurance requirements, talk with the health providers and insurance companies, following HIPPA laws, working the drive through, maintaining a clean work environment, looking for recalls, disposing anything such as confidential information and hazardous material, advertising for flu shot and any other promotional topics, helping with computer issues, fax information, respond to emails, keeping a log of temperature gages for prescription storage, helping with deliveries and dispensing. Lastly, being a good team member by helping out my co-workers and having a positive attitude.

*In 2005, my store Eckerd became CVS

Phar-Mor Florida inc.

Pharmacy Technician 1991 – 1995

I was a Pharmacy Technician with the responsibilities of assisting the Pharmacist in any situation such as: filling prescriptions, answering phone calls, helping with time management, organization of the work place, fixing rejected claims, process transactions, daily inventory, customer service interactions, find substitutes for prescriptions when needed due to cost differences or health insurance requirements, talk with the health providers and insurance companies, following HIPPA laws, working the drive through, maintaining a clean work environment, looking for recalls, disposing anything such as confidential information and hazardous material, advertising for flu shot and any other promotional topics, helping with computer issues, fax information, respond to emails, keeping a log of temperature gages for prescription storage, helping with deliveries and dispensing. Lastly, being a good team member by helping out my co-workers and having a positive attitude.

Education

Continuing Education courses for working in the Pharmacy to keep license up to date etc.

High School Diploma Coral Springs High May 1989

Skills Summary

Authorized for high priced medications

Record keeping

Processing payments

Finding discounts and co-pay assists

Attention to detail

Talking with health provider

Knowledge of double billing

Organizational skills

Automatic counting machine

Processing expired and recalled medication

Customer Service

Proper cleaning and disposing

Multitasking

Typing

Computer work

COVID Testing

Advertising

Inventory

Compounding medications

Customer Service

Awards

CVS: Recognition Points that totaled 81,000+

Eckerd: Employee of the Month and Year

Contact this candidate