Data Analyst Manager
Resume:
213-***-**** Aaron Baffour Sencherey
Dallas, TX Business Analyst Tableau Developer Scrum Master
***********@*****.***
linkedin.com/in/baffour-sencherey/
SUMMARY STATEMENT
A solution-driven Business Intelligence analyst with over 7 years of multi-industry experience skillset and expertise. Passion for delivering innovative solutions, process improvement, and stellar customer satisfaction while cutting cost, streamlining operations, and increasing productivity. Skilled in project management and scrum methodologies. Available to relocate nationwide. Willing to travel.
AREAS OF EXPERTISE
Scrum Framework • Process Improvement • Implementation Management • Agile Methodology • Project Management • User Acceptance Testing • Requirement Documentation • Client Management • Data Analysis • Reporting/Dashboards
SKILLS/TOOLS
JIRA • Azure DevOps • Confluence • Microsoft Visio • HP Quality Center • SharePoint • Microsoft Office Suite • Sabre • Salesforce Administration • Microsoft SQL Server • Clarity PPM • JSON • API Integration • XML • Rally • SWAGGER • UAT • SOAP • TRAX • GDS • Salesforce lightning • YAML• WSDL • POSTMAN • FIGMA • Tableau Desktop• Tableau Public
WORK EXPERIENCE
TABLEAU DEVELOPER/ BUSINESS DATA ANALYST 06/2019 – 11/2020
ExpressJet Airlines – Atlanta, GA
Implemented a comprehensive project plan that aligned with project objectives, leading to a 20% revenue increase.
Managed a 2-step User Acceptance Testing to identify and fix defects, cutting production cost by 24% and minimized risk by 13%.
Documented 1000+ EPICS, and 2500+ user stories.
Rated 95% effective, a strong performer, met or exceeded all project goals by 33% for four consecutive quarters.
Conducted reviews of 50+ deliverables produced by the BA team members to ensure adherence to quality standards and scrum principles.
Worked closely with DevOps and management teams to create IT and data visualization solutions in a consumer products firm with $20M in annual revenue.
Played key role in enhancing client’s Web reporting system, reducing time of delay financial tracking analysis by 30%
Designed and Developed various analytical reports from multiple data sources by blending data into a single worksheet in Tableau Desktop
Connected Tableau server to publish dashboard to a central location for portal integration and restricted data for specific user/department using row level security and User filters
TECHNICAL PROJECT MANAGER/TABLEAU DEVELOPER 08/2018 – 06/2019
American Express – Phoenix, AZ
Developed and managed an End-to-End client process that reduced time to market by 12% and production cost by 5%.
Assisted in the development of project management procedures; and outlined processes to boost cross-functional teams’ efficiency by 15%
Conducted nationwide on-site monitoring to ensure compliance with Standard Operating Procedures and execute assessment checks.
Developed rich and interactive dashboards using Tableau Desktop and prepared user stories to create compelling dashboards to deliver actionable insights for AMEX portfolio manager and Sales managers
Created visuals for AMEX team workflow optimization using custom Tableau charts such as Donut charts, bar charts, dual axis charts and line graphs
BUSINESS DEVELOPMENT MANAGER 04/2017 – 07/2018
Recynergy Group (Startup) – Accra, Ghana
Led a team of 2 designers and 3 developers to conduct User Experience research and create UX designs for the company’s waste management system.
Reviewed customer feedback and recommended ways to improve SLAs which increased client satisfaction rate from 69% to 83%.
Executed key effective marketing strategies that resulted in 10+ successful new customer acquisitions averaging $35K per account.
SENIOR BUSINESS TECHNOLOGY ANALYST 02/2016 – 04/2017
American Airlines, Inc. – Fort Worth, TX
Facilitated 10+ Joint Application Design sessions for the development of a Flight Operation System (FOS).
Collaborated with crew system user groups to implement a Preferential Bidding System (PBS) that improved pilot retention rate by 20%.
Identified 400+ test scenarios, estimated test effort, and created test plans.
Led requirement gathering sessions and documented 500+ requirements for the Preferential Bidding System (PBS).
Led 2 cross-functional Scrum teams and reduced time to delivery by 25%
Organized dashboards in Tableau to analyze the revenue, sales, expense over various flight segments and hubs dimension
Reviewed business requirements and analyzed data sources form Excel/MS SQL Server for design, development, testing, and production rollover of reporting and analysis projects within Tableau Desktop
BUSINESS SYSTEM ANALYST 07/2015 – 12/2015
Delta Airlines – Atlanta, GA
Supported 3,000+ end-users with account implementation that led to 98% error-free logons.
Documented 400+ detailed user requirements into technical specifications.
Developed relationships with senior decision makers on the Delta ONE project to improve customer experience by 22%.
Implemented 90+ complex SQL queries to execute test scripts.
Created interactive worksheets/dashboards and stories with Tableau to determine profit generation by using measures and dimensions data from MS SQL Server
Connected Tableau to multiple data source for data analysis; cleaning, data blending, data source filtering to ensure efficiency and maximum performance in report visualization
BUSINESS ANALYST/UAT TEST LEAD 02/2014 – 03/2015
CVS Caremark – Lincoln, RI
Led 8-member offshore cross-functional test team.
Elicited information from end-users to create use cases, 250+ test plans, and test scripts.
Supported development team with QA activities for commercial clients and federal government programs (such as Medicaid and Medicare).
Collaborated with UI and UX designers to improve testability of 450+ requirement specifications.
EDUCATION
MASTER OF ENGINEERING MANAGEMENT, (2013)
University of Central Florida – Orlando, FL
BACHELOR OF ENGINEERING TECHNOLOGY, (2010)
Wartburg College – Waverly, IA
CERTIFICATE
CERTIFIED SCRUM MASTER (CSM), (2018)
Scrum Alliance
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