Sales Representative Service
Resume:
OKOYE, JOY ANWULIKA
** ******** ******, *** ****** HUGHES, COLLEGE ROAD, OGBA, LAGOS
STATE, NIGERIA
adjixz@r.postjobfree.com
PROFILE:
I am an Agriculture Science graduate with work experience in excellent Customer service and Call center, Fisheries and aquaculture businesses and in Sales. I am an ambitious, enthusiastic and reliable individual who works hard to achieve set goals. My main aim is to serve my organization in the best way with determination and commitment as well as to enhance my professional skills and business efficiencies.
RELATED WORK EXPERIENCE:
December 2019-July 2020
• Customer Service Representative, Alphagram West Africa Limited (Luckybet.ng) Summary of Key Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner.
• Manage large amounts of live chats and mails with customers to ensure product clarification and resolution of complaints.
• Providing advice, information and assistance to callers.
• Attempting to resolve all inquiries on first contact with callers.
• Compile reports on customer satisfaction.
• Identifying and escalating priority issues or customer complaints. June 2018-September 2018
● Intern, APOBIZ Venture Limited
Summary of Key Responsibilities
● Managing the fish stock (feeding, replacing water in the fish tanks regularly; fish harvesting; sorting, counting and grading).
● Boosting supply with artificial breeding of catfish.
● Sales & Distribution (processing and packaging of fish for customers, sales).
● Monitoring and ensuring the requisite level of sanitation and hygiene in the environment. March 2018-May 2018
● Intern, African Regional Aquaculture Centre (ARAC) Summary of Key Responsibilities
● Managing stock (formulation of fish feed, harvesting of shrimps and prawns from the river; harvesting of tilapia from earthen ponds; sorting and counting of fingerlings).
● Processing and packaging fish for sale.
OTHER WORK EXPERIENCES:
April 2017-August 2017
● Intern, Environmental Protection Program, Rivers State Summary of Key Responsibilities included sampling, water quality monitoring and sorting of polychaetes.
October 2014-January 2014
● Sales Representative, Park ’n’ Shop Supermarket, Rivers State Summary of Key Responsibilities – Responsible for record keeping and supporting logistics in the supermarket and ensuring that data/information updates are done timely. May 2013 - December 2013
• Nursery Teacher, Anerobi International College, Rivers State Summary of Key Responsibilities – Tasked with educational content delivery in line with national curriculum and supporting students’ achievement of learning and development goals.
• Lesson planning and content delivery.
• Classroom and students’ behavior management (using approved procedures).
• Providing reports and assessment for feedback to parents.
• Ensuring that the learning environment is always clean and safe. EDUCATIONAL QUALIFICATIONS
● Bachelor of Fisheries (Second Class Honours, Upper Class Division), Fisheries Science University of Port Harcourt (December 2014 - December 2019)
● Basic Studies and Remedial Program (A Level), University of Port Harcourt (February 2014 - August 2014)
● WAEC (O Level), Anerobi International College, Rivers State (April 2013) OTHER EDUCATIONAL QUALIFICATIONS
• Certificate in Fundamentals of Project Planning And Management, Darden School of Business, University of Virginia (March 2020 – April 2020) PROFESSIONAL SKILLS
Drawing and design skills
MS Office Tools
Data management
Excellent communication and interpersonal skills
Creative and Critical thinking
Time Management
Leadership and Management skills
Aquaculture skills
HOBBIES AND INTERESTS
• Travelling
• Swimming
• Art
• Listening to music
• Watching movies
REFEREES
On Request
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