Abner Kelly

adjix7@r.postjobfree.com / 727-***-**** / 4103 Flamingo Drive, New Port Richey, Florida

Summary

Friendly and analytical Senior Call Center Representative with 7 years of experience handling technical and non- technical customer calls in large and small call center environments. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly. Experience

Customer Advocate Representative

BIC Graphic • St. Petersburg, Florida

09/2019 - Present

As a CAT representative, my duties include but are not limited to, handling rush forms from CSR's, and working with manufacturing to meet the in hands date (IHD) of the customers order. Part of the rush process includes validating the rush form sent by the CSR's and quality checking them. Other duties include, working with re-make cases on a smart sheet, to insure the re-make order has gone through the quality check process and is production ready. Account Manager/Sales Representative

Machullen Marketing • Tampa, Florida

12/2018 - 04/2019

As a Account Manager my duties included developing positives relationships with clients, act as a point of contact and handle customers individual needs. Set and track sales accouns target, aligned with company objectives. Resolve conflict and provide solutions to customer in a timely manner. Generate new business using existing and potential customer network. Suggest action to improve sales performance and identify opportunities for growth. Senior Customer Service Representative

Kraft Heinz Company • Largo, Florida

06/2017 - 08/2018

As a SCSR my responsabilities included having to handle escalated calls transfer to my by an Agent. My main duties was having to listen to the customer's needs and issues and having to resolve and making sure to have a resolution by the end of the call.. This process was call "One call resolution". Cap Team 2 Associate

Walmart • New Port Richey, Fl

02/2016 - 04/2017

Answered customer questions regarding store merchandise, department information and pricing. ... Managed counts on merchandise in backroom and sales floor. Capped all items and put on the sales floor on the shelves. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Sales Associate

Healthcare National Marketing • New Port Richey, Fl 01/2015 - 11/2015

As a Healhcare sales associates my duties to make out-bound calls to customers and having them sign up for healthcare. Other duties included having to meet a monthly goal for sales. Deli Clerk/Customer Service

Publix • New Port Richey, Fl

08/2012 - 10/2014

As a deli clerk I was responsible for preparing, packaging, and serving deli products to customers. My main responsibilities include weighing and portioning food items, maintaining high standards of hygiene, greeting customers and keeping them happy, and taking orders.

Skills

Education

River Ridge High School • New Port Richey, Florida 08/2008

Graduated High School.

Languages

Customer Relations Microsoft Outlook Microsoft Word Excel Smartsheet Typing

Quality Assurance Quality Control Critical Care Experience Multilingual

English Spanish