Service Representative Customer
Resume:
Ana Charlene Puno Cabalin
Address : ** ******** * ***, ******* Hills Quezon City
Email : ********@*****.***
Contact # : 099*-***-****
Objectives
- Been With the Customer Service Industry for more than 6 years.
- To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
- To secure a position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
- To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Personal Information
Date of Birth : June 01, 1994
Age : 25 Years Old
Status : Single
Gender : Female
Height : 5’2
Educational Background
Elementary : Tuguegarao East Central School
Secondary : Cagayan National High School
Tertiary : Bachelor of Science in Information Technology at St Louis University Tuguegarao (Under Grad 2 Years )
Tertiary : Office Administration/ Secretarial at Datamex Computer College
(Under graduate)
Information Technology at University of St. Luis Tuguegarao City Cagayan.
(Under graduate)
Work Experience
- Mega Pacific / Anglo Employment Agency
Admin Assistant
Handling data reports using Microsoft Word, Excel and PowerPoint. Edsa Shaw Mandaluyong
February 2014 to August 2014
- Interglobe Technology
18/20 Bldg. McKinley Taguig
United Airlines Ticketing/ Billing Specialist (Call Center Agent/ Customer Service Representative )
December 1, 2014 to September 24, 2015
- Sitel Corporation Philippines
Customer Service Representative for Spark New Zealand Telecommunication Company
Handling Billing and Account,
Also Selling and a technical support for Mobiles, broadbands, watches, t-stick devices. Call Center Agent : at Eastwood City, Libis Quezon City September 25, 2015 to June 23, 2017
- Teletech Holdings
Customer Service Representative for Spark New Zealand Telecommunication Company
Handling Billing and Account
Talking to Customers and resolving their concern
Technical Support for Mobile Phones, Broadbands.
Selling Mobile Phones and Wireless Broadbands, T- Stick, Watches Technical Support for Mobile Phones, Broadbands.
June 26, 2017 to Present ( Call Center Agent )
Skills
- Excellent written and verbal communication skills
- Knowledgeable in using Microsoft Work, Excel and Power Point
- Confident, articulate, and professional speaking abilities (and experience)
- Empathic listener.
- Combine patience, determination, and persistence to troubleshoot client issues
- Dynamic, results-oriented problem solver
- Easily understand and solve technical problems, and Customers Feelings
- Handling complaints from clients, customers, or citizens
- Skilled at evaluating options and generating solutions
- Strong problem-solving and analytical skills
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
- Thrive in a team environment and work well with others
- Enjoy working as a team member as well as independently Character Reference
Miss Kirsty Ambida
Grade School Teacher
Tuguegarao East Central School
Contact # 091*-***-****
John Kelly Bandulin
Manager/ Crew
Coldstone Creamery Dubai UAE
Contact # 095*-***-****
Ana Carissa Puno Cabalin
Accounting Specialist
Pag Ibig Fund Tuguegarao City
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