Kevin Campbell

IT Project Management

adjitr@r.postjobfree.com • 919-***-****

linkedin.com/pub/kevin-campbell/a/6b5/a62 • Durham, NC 27705

Tech-savvy and certified PMP professional with notable history of success architecting robust IT solutions to accomplish value-driven corporate goals.

Exceptional leadership attributes with aptitude to direct team activities, provide training sessions, resolve critical issues, and deliver outstanding operational support to increase overall project efficiency. Known for serving actively in highly collaborative and team-based environments, ensuring on-time completion of complex tasks within budget, and increasing productivity to achieve project goals, while maximizing client satisfaction as well as retention. Solid history of success improving overall organizational performance by leading seamless integration of major technologies and applications without disruption. Proven track record minimizing various operating costs and generating substantial savings by leveraging professional expertise in line with corporate objectives.

Areas of Expertise

•IT Project Management

•Budgeting & Forecasting

•Project Planning & Control

•Service & Incident Management

•Client Satisfaction & Retention

•Risk Assessment & Mitigation

•Issue Identification & Resolution

•Strategic Planning & Execution

•Cost Control & Minimization

•Quality Assurance & Control

•Business Requirement Analysis

•Systems Integration

Technical Proficiencies

Agile/Scrum & Waterfall Methodologies MS Project Service Now Software Development Life Cycle (SDLC) MS Office 365 MS Teams SharePoint Citrix Active Directory TCP/IP IaaS, PaaS, SaaS

Career Experience

Bright Key Communications, LLC, Durham, NC 2017 – Present

Project Manager/Director

Gain maximum audience attraction by administering web design projects for UNC Kenan-Flagler School of Business and Duke Heart Center. Achieve desired results by improving SEO and usability for large academic departments by leading special projects for UNC Kenan-Flagler School of Business and Duke Heart Center regarding web design.

·Exhibited excellent leadership attributes to supervise two simultaneous projects.

·Provided new logo and web site by collecting and analyzing necessary information.

·Utilized extraordinary entrepreneurial skills to establish a new company offering freelance services.

Allscripts, Durham, NC 2019 – 2020

Project Manager

Provided excellent services to multiple clients by spearheading hardware, active directory upgrade, and migration projects with a keen focus on optimizing overall operational efficiency. Supported informed decision-making in line with organizational objectives by presenting project status and burn-down reports to senior management.

·Achieved maximum client satisfaction by delivering top-quality service to key healthcare industry clients through coordination of all efforts related to 3rd party and off-shore resources.

·Employed exceptional multitasking attributes and managed up to 10 projects simultaneously.

·Led various migration projects for clients to optimize overall system performance.

Conduent, Durham, NC 2018 – 2019

Service Delivery Leader

Achieved desired objectives through excellent management of entire domestic IT service quality for multiple government health clients. Ensured regulatory compliance with SLA, OLA, and SOW with a positive outlook on fostering professional relationships with vendors, clients, and internal platform owners.

·Enabled easy access towards required data, while ensuring data protection through supervision of data center moves and data server migration projects.

·Optimized overall software performance by leading IT project related to software upgrades/enhancements.

BASF Corporation, RTP, NC 2012 – 2017

IT Service Delivery Manager Project Manager

Leveraged on-shore and off-shore support mechanisms and resources through efficient utilization of remedy incident and problem management systems. Contributed to accomplishing best suitable results through top-notch supervision of IT projects, including ID card scanning systems, CRM application enhancements, SAP upgrades, and Oracle-based custom application enhancements. Built positive busines relationships with internal IT customers as well as external IT service providers and vendors in line with corporate objectives. Maintained top-tier record by creating system, as well as user and process documentation for SAP and Oracle applications.

·Minimized various costs and optimized service quality by managing IT services across several global divisions.

·Improved knowledge and skills by coordinating KT for internally managed systems to off-shore support teams.

·Increased customer satisfaction by providing best quality services in accordance with clients’ standards through creation, negotiation, and analysis of multiple SLA and OLA’s.

Duke University, Department of Biology, Durham, NC 2007 – 2012

Senior IT Manager Project Manager

Ensured on-time completion of projects in efficient manner through creation and implementation of project management policies/procedures, including cost management and qualitative risk analysis, while developing a communications management plan. Provided excellent service quality through effective collaboration with internal and external vendors via SLA and OLA relationships.

·Maximized man hours and improved service delivery quality by introducing remedy help desk and database driven incident system.

·Increased project success factor through execution of ITIL compliant service delivery plan, consisting of event, incident, request, and access management processes.

·Reduced costs and outsourcing services to various university units and external vendors by eliminating redundant services and minimizing IT operations budget of $80K.

Additional Experience: as IT Manager at Duke University, Department of Economics, as Web Developer/Marketer at Medicalweb.com

Education

Bachelor of Arts in Philosophy UNC-Wilmington, Wilmington, NC

Licenses & Certifications

ITIL Version 3 Foundations Certified Project Management Professional (PMP) PMI-ACP (In progress) Azure Fundamentals

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