Lakeisha Favor

Collections Supervisor - NCO Group

Montgomery, AL 36111

adjit6@r.postjobfree.com - 334-***-****

To provide quality service in any area in which service is needed. WORK EXPERIENCE

Member Service Team Lead

Hospiscript - Montgomery, AL - April 2014 to Present Responsibilities

I manager attendance, production and quality numbers for 15-25 customer service agents. I assist with managing workflow in a contact center environment. Pharmacy Technician

HospiScript - Montgomery, AL - January 2013 to Present I assist hospice nurses with profiling medications for hospice patients. I also fix rejectings on medications for pharmacies.

Collections Supervisor

NCO Group - Montgomery, AL - September 2008 to Present Manage a group of 12- 20 agents in a call center environment. This includes pay roll, coaching and developing, monitoring rep interaction with customers over the phone and handling escalated calls. Care Attendant

Oak Grove INN - Montgomery, AL - September 2006 to August 2008 Provide assisted care for elderly residents. Help them with simple duties such as bathing and clothes washing. I also serve them dinner in their dinning room. I assisted them with their medicines twice a day. Dietary Assistant

OAK Grove Inn - Montgomery, AL - March 2006 to September 2006 Prepare meals for residents. Serve meals to the residents. Clean up dinning room after dinner.

Caregiver

True Divine Child Development Center - Montgomery, AL - September 2005 to January 2006 Provide care for small children.

Sales representative

Shoe Department - Montgomery, AL - June 2005 to September 2005 Assist customers with shoe selections.

Crew Member

McDonalds - Riverdale, GA - March 2005 to May 2005 Take orders, collect money, and make change. Bag meals. Camp Counselor

Clayton County Parks and Recreation - Jonesboro, GA - June 2000 to August 2004 Created and supervised activities for school age children to participate in a summer camp setting. Teacher's Aide

Clayton County Parks and Recreation - Jonesboro, GA - August 2001 to May 2003 Assisted lead teacher in planning activities and supervising students in the After School Enrichment Program.

EDUCATION

Early Childhood Education

Trenholm Technical College - Montgomery, AL

2008

ADDITIONAL INFORMATION

I have worked in many different fields and feel that I will provide quality work in any field I am hired in.