John Paul Abante Rodriguez

**** * **** **., ****. La Paz, Makati City, 1204

adjiso@r.postjobfree.com

099********

SUMMARY

Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment, solid team player who offers a positive and cooperative attitude. Flexible in managing work over time.

HIGHLIGHTS

• Cheerful and energetic

• MS Office proficient

• Flexible scheduling

• Effective team player

• Dependable and reliable

EXPERIENCE

SM HOMEWORLD SHOPPING INC.

Sta. Rosa City, Laguna

Sales Utility Clerk

July 06, 2012 – December 06, 2012

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, recommended and helped customers select merchandise based on their needs and inform them about sales and promotions in a friendly and engaging manner.

MAR-VEL CONSTRUCTION & SUPPLY

Los Baños, Laguna

Clerk

April 2, 2018 – Feb 16, 2019

Managed doing cleric works such as answering phone call, sending and receiving fax messages, encoding, purchasing, and all other associated jobs.

MAR-VEL CONSTRUCTION & SUPPLY

Los Baños, Laguna

Project Coordinator

Feb 17, 2019 – Aug 2020

Managed dealing with clients, developers and even co-workers to provide exceptional service that fosters loyalty.

TELEPERFORMANCE

Alphaland Southgate Tower, 2258, Chino Roces Ave, Makati, Metro Manila

Technical Support Representative

Sept 2020 – Jan 2021

Managed receiving concerns of customers via chat platform and having teamwork with co-workers to provide innovative way of answering questions from customers.

EDUCATION

University of Perpetual Help System Laguna

Sto. Niño, Biñan City, Laguna

Bachelor of Science in Psychology

A.Y 2010-2012

Recipient of City Government (MBP) Scholarship

1st Place in Talumpati (Linggo ng Wika) 2010

Nereo R. Joaquin National High School

St. Rose Village II Casile, Biñan City Laguna

S.Y. 2006 – 2010

4th yr. Best in Computer Application, Awardees in Math, Best in English, Quiz Bee Champion

(English), Math Club President

2nd yr. Quiz Bee Champion (English)

1st yr. Quiz Bee Champion (English)

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