Employee Relations Lean Six

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HAMAD ALDHAEEFI

**** * ****** *****, *******, IL 60640 Hamad *********@*******.*** 312-***-****

CAREER OBJECTIVES

PERSONABLE AND INFLUENTIAL, SEEK TO HAVE A HUMAN RESOURCE INTERN POSITION TO BOOST MY SKILLS AND KNOLWEDGE THROUGH APLLYING AND CARYYING OUT HR DEPARTMENT TASKS AND WORK DEDICATEDLY TO COMPREHEND THE CONCEPT OF RECRUITMENT, PREFORMANCE MANAGEMENT AND PROCESSING THE ORGINAZIONAL REQUIREMENTS EDUCATION AND TRAINING

NORTHEASTERN ILLINOIS UNIVERSITY

B.A.HUMAN RESOURCE DEVELOPEMENT DATE OF

GRADUATION

AUG,2021

PDC GOLBAL DIVISION, CHICAGO.IL

RISK MANAGEMENT AND ANALYSIS. 3/2017

QUALITY MANAGEMENT 8/2017

ENTREPRENEURSHIP 21ST CENTURY 11/2017

CHALLENGES AND OPPORTUNITIES OF LEAN AND SIX SIGMA 5/2018

PROJECT MANAGEMENT PROFESSIONAL “PMP” PREPARATION 8/2018

LEAN SIX SIGMA GREEN BELT 2/2019

LEAN SIX SIGMA BLACK BELT 5/2019

WORK EXPERIENCE

ABRAJ CONSTRUCTION INC.

RIYADH.KSA

EMPLOYEE RELATIONS ASSISTANT MARCH 2014 TO JANUARY 2016

• PROVIDED ROUTINE ADMINISTRATIVE SUPPORT TO AN EMPLOYEE RELATIONS SPECIALIST.

• ENSURED THE CONFIDENTIALITY, EFFICIENCY AND ACCURACY OF EMPLOYEE AND DEPARTMENTAL INFORMATION.

GPA (3.50)

2

HAMAD ALDHAEEFI

5100 N Marine Drive, Chicago,IL 60640 Hamad *********@*******.*** 312-***-**** HYBER PANDA WHOLESALE MARKET RIYADH.KSA

CUSTOMER SERVICE APRIL 2013 TO DECEMBER 2013

• MAINTAINED AN EMPATHETIC AND POSITIVE PROFESSIONAL ATTITUDE TOWARD CUSTOMERS

• PROVIDED FEEDBACK ON THE EFFICIENCY OF THE CUSTOMERS’ SERVICE PROCESS.

• ENSURED CUSTOMER SATISFACTION BY PROVIDING PROFESSIONAL CUSTOMER SUPPORT. RETAIL SALES PERFUME FIRM RIYADH.KSA

ENTRY- LEVEL OFFICE CLERK AUGUST 2012 TO JANUARY 2013

• ANSWERED THE TELEPHONE PROMPTLY AND TRANSFERRED IT SUFFICIENTLY WHEN APPROPRIATE.

• HANDLED CUSTOMER INQUIRIES AND INFORMED NEW CUSTOMERS IN THE SERVICE OFFERED.

• PLACED CUSTOMER ORDERS IN THE SYSTEM BY WILLINGLY ENTERING IN NAME, ADRESS, AND WORK ORDER DETAILS.

SKILLS AND ABILITIES

WELL VERSED IN MICROSOFT OFFICE (WORD, POWERPOINT, OUTLOOK, PROJECT, ACCESS)

BILINGUAL ABILITY IN ARABIC AND ENGLISH

PATIENT, FRIENDLY DEMEANOR HELPS TO KEEP WORK ENVIRONMENT POSITIVE

PROBLEM SOLVING, TIME MANAGEMENT, CONFLICT MANAGEMENT, AND CUSTOMER SERVICE SKILLS

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