Office Customer
Resume:
Tel : 514-***-****
****************@*****.***
Nadége – Médius
Education
**** : Diploma of vocational studies ( D.V.S.) ; Hotel reception
John F. Kennedy business centre, St-Michel (Quebec)
2004 : High school
Erasmun high school, New York, USA
Work Experience
Bell Canada
(January 2013-Date)
Permanent Partial Account Receivables Department
•Collect payments on past due bills.
•Call customers using telephone.
•Utilize computer systems to handle skip tracing.
•Inform clients of overdue accounts and amount currently owed.
•Attempt to collect payment.
•Ensure all customer information is correct, including phone numbers and addresses.
•Listen to customer's story and determine if debt can be collected.
•Set up repayment plans and new terms of sale.
•Record new commitment to repay debt.
•Purge records if debt has been satisfied.
Bank de Montréal (BMO)
(May 2009 - June 2010)
Office Clerk / Receptionnist
•Acknowledge, greet and assist every customer in a timely manner
•Manage calls professionally, efficiently
•Attend to customer questions, complaints and concerns and facilitate
Satisfactory resolution
•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
•Answer telephones, direct calls and take messages.
•Compile, copy, sort, and file records of office activities, business transactions, and other activities
•Complete and mail bills, contracts, policies, invoices, or checks.
Cllection Agency / NCO for Rogers and Fido
(June 2010 – November 2011)
Collections Agent
•Collect payments on past due bills.
•Attempt to collect payments
•Ensure all customer information is correct including address and phone number
Set up a repayment plans
•Attend to customer questions, complaints and concerns and facilitate
Satisfactory resolution
•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
•Answer telephones, direct calls and take messages.
•Compile, copy, sort, and file records of office activities, business transactions, and other activities
Complete and mail bills, contracts, policies, invoices, or checks
VOX data (October 2008- April 2009)
Sale Assistance Representative for CIBC
•Answers inquiries by clarifying desired information; researching, locating, and providing information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems for CIBC clients.
•Fulfills requests by clarifying desired information; forwarding requests.
•Sells additional services by explaining new features.
•Maintains call center database by entering information.
Contact this candidate