RESUME’ OF
CHARLOTTE THULI MABENA
**** ******** **** ***, **************** 1026
Mobile: 082-***-**** alt: 072-***-****
Email: ************@*****.***
PERSONAL LIFE
An experienced data capturer and retail consultant who used to work in a busy retail environment providing great customer service, meeting store sales targets, minimizing stock losses and building quality relationships with clients by providing additional informational on products; stock management, and correction of incorrect data. A well-presented, friendly, ambitious and workaholic individual who is determined to progress and currently looking to ply a trade for a company that offers staff unparalleled opportunities to build their careers and capabilities. ACADEMIC QUALIFICATIONS
Diploma in Information Technology
PC Training & Business College (2010-
2011)
Certificate in Office Computing and
Office Administration
Rose bank College (2009).
Matric certificate (2006)
Subject: Sepedi, English, Maths, Biology,
Geography, Physical Science.
WORK EXPERIENCE
Currently unemployed
RETAIL STORE
Responsible for welcoming customers to the
store, talking to them, helping them generally
making their shopping trip memorable and
providing highest service standard to ensure the
company has a good reputation and good
feedback is received.
AREAS OF EXPERTISE
Customer service
Brand knowledge
Till work
Cash handling
Promotions
Call handling
Resolve Problems
IT skills
Visual Merchandising
Up selling
Administrative function
Communication skills
RETAIL SKILLS
Meeting sales targets.
Wowing customers with friendliness.
Operating tills and handling financial
transactions.
WORK DUTIES: RETAIL CONSULTANT
Operating the till & accurately handling
cash, cheques, credit/debit card &
vouchers.
Enter new & update customer
information on the POS system.
Receive all clients, Answer &Place calls.
Do banking, balance and secure daily
cash.
Receive deliveries, process customer
request, unpacking & re-shelving or
storing stock
Guiding and solving all clients
queries/request.
Administration work and open new
accounts.
Building and maintain relationship with
new and existing clients
Provide training and assistance to new
joined consultants.
Excellent product knowledge & willing
to approach customers and able to
close a sale.
Receive deliveries, process customer
request, unpacking & re-shelving or
storing stock.
Involved in regular stock checks and
stock takes.
WORK DUTIES: DATA CAPTURE.
Maintain data entry requirements by
following data program technique &
procedures
Update and maintain information on
computer systems and in archives.
Correct incorrectly entered data
accordingly
Assisting other staff with administrative
activities like filing etc
PERSONAL SKILLS
Punctual, always on time.
Able to work alone without supervision.
Listening skills.
Ability to work under Pressure
Good Communication Skills
Team player & target driven.
Enjoy learning & personal development
REFERENCES
RETAIL CONSULTANT (2012-2015)
Ms Ntombizodwa Ngobeni
Truworths Manager
DATA CAPTURING (2017-2018)
Mr. Fanie Mahlangu
Mkhalangana Investments (PTY) LTD
Managed & facilitated Bursary Project
with Free State University (2017)
Mr. Desmond Mhlengi
Tlotliso
060-484- 2513
PERSONAL HISTORY
Driver’s Licence: No
Nationality : South African
DOB : 01/09/1988
ID :880**********
Ethnic group :African
Languages : English,Ndebele