GRACE BAKER

***** ******** ******, ***** ********, MD 20774 240-***-**** adjip2@r.postjobfree.com

Business Analysis Scrum Master Project Manager

Specializing in: Leading Operational Improvements and Leading High-Performing Teams

10+ years of Technical Project Management, Program Management, and Project Management. Excelling at leading the collaboration of a matrixed, cross-functional environment with fluid priorities and building consensus through influence. In-depth experience at analyzing and optimizing processes. Certified Scrum Master integrating program-level capabilities and goals with broader business objectives. Outstanding communication skills, leadership ability, and business acumen.

Risk Management Staff Management Asset Management Vendor Management Change Management

Management System Scrum Methodologies Management Analysis Process Improvement Information Technology (IT)

Project Planning Project Estimation Agile Methodologies Project Coordination

SQL Programming Language

Accountability Interpersonal Skills Portfolio Management Program Development

Excellent Communication Skills

Skills & Qualifications

Agile Project Management: Evaluated the operational infrastructure of the General Services Administration (GSA) IT Schedule 70 contract and transformed the paper process into an IT automated process, increasing production from updating the contract annually to monthly within a 2-month timeframe.

Certified Scrum Master: Guided cross-functional teams through effective self-organization, assessing the Scrum maturity of the team, and providing coaching to achieve higher levels of maturity.

Software Project Management: Created and implemented a custom workflow for projects using JIRA Software Cloud for innovative task management, project customization, project reporting, project analytics, project backlogs, and issue customization.

Program Management: Managed cost while adjusting priorities and resource allocation based upon objective program performance data and business process improvement.

Business Process Improvement: Achieved the development and implementation of several operational initiatives by effectively providing business analysis, thought leadership, and solution-driven guidance with a unified approach.

Security Clearance: Public Trust Clearance, Full Background Investigation conducted on behalf of United States Department Homeland Security in support of Customs and Border Protection expires May 2026.

Professional Experience

Business Manager Business Management

Contractor Supporting U.S. Customs and Border Protection (CBP)

ACT 1, GO HPT, ISHPI 2015 – 2019

Skillset – Communications Skills

Influenced forward-thinking solutions and built collaborative partnerships through effective communication skills with various departments to ensure successful operational support.

Captured weekly meeting minutes between the PMO office and vendor regarding progress on the RIPS software development project.

Wrote a risk training process for new project and business managers to track and create risk adhering to the risk management.

Skillset – Agile Skills

Integrated and introduced Jira Software a well-known project management solution that enables end-users to prioritize and delegate tasks with agile project management, wide-range customization, engaging workflow, accessible data, flexible deployment options, and scalability,

Key contributor within the organization, ensuring product positioning, marketing campaigns, and digital marketing efforts, were optimized to generate demand, including the organization's newly designed webpage.

Functioned as a reference and vital training resource for best practices, product knowledge, and system navigation for the agile process and implementation and development of web-based applications.

Familiar with scrum and agile project methodologies by providing analytical and technical support to complex issues maximizing efforts to develop and implement strategic procedures that achieve operational excellence.

Managed an agile based website redesign project as the Scrum Master; wrote and executed the usability test plan for the project, that led to a successful website release implementing the use of metadata and met the customer’s requirements.

GRACE BAKER

13213 Burleigh Street, Upper Marlboro, MD 20774 240-***-**** adjip2@r.postjobfree.com

Skillset – Project Management

Dramatically amplified project management processes and business systems by ensuring that all project control systems within the scope of the project are in place and utilizing Microsoft project and tracked project data recorded on Excel spreadsheets

Evaluated complex situations using various sources of information presenting weekly performance results and project portfolio updates when collaborating with business unit leaders to determine technology roadmaps.

Involved leader in identifying risks and driving continuous improvement efforts to improve cost, increase productivity, and reduce quality-related issues regarding new technology.

Managed all aspects of the Del Rio High Low Compliance project, including project scope, initiation, planning, scheduling, budgeting, team selection, change management, and system integration.

Supported Contracting Officer’s Representative (COR) by reviewing invoices for approval, scanning all contract documents, and inserting them onto Microsoft Office SharePoint.

Skillset – Change Management

Utilized Remedy Software for service request management, asset management, change management, reporting, knowledge management, and service level management.

Skillset – Risk Management

Championed program risk register using Jira and Active Risk Manager (ARM)through strategic business planning, helping organizations identify, analyze, control, monitor, migrate and report on risk across the enterprise.

Quality Assurance Analyst

Arctic Slope Regional Corporation 2009 – 2015

Contractor National Aeronautics and Space Administration (NASA)/Goddard Space Flight Center (GSFC)

Skillset – Quality Assurance

Secured understanding of quality assurance practices assisting with identifying opportunities, developing timely solutions, and creating action plans to achieve company objectives.

Applied proven analytical and root-cause problem-solving skills through the development of test plans and performing test automation, validation, and deployment while conducting in-depth research by analyzing test results to discover defects and communicated the testing progression.

Operated as the subject matter expert (SME) Quality Assurance Analyst for NASA Solutions for Enterprise-Wide-Procurement proactively identifying innovative tools to capture and track performance data by generating weekly/monthly reports.

Headed project initiatives with high risk and complexity, reviewing and verifying contract information to ensure accuracy and appropriate detail.

Created a data workflow as a basis for a new contract order management system.

Contract Administrator

Force 3 Incorporated 2007 – 2009

Skillset – Contract Administration

Reviewed bids and proposals to ensure they met company policy requirements determining the applicability of complex government laws and regulations.

Monitored, planned, directed, and facilitated multiple initiatives; that included procurements and contract modifications, including schedules, cost, statement of work changes, and all aspects associated with the General Services Administration Schedule (GSA) contract.

Modernized a paper laden contract modification process. Transformed the vendor supplied non-conforming data into standard GSA conformed price files for updating and acceptance, and into the companies GSA schedule contract.

Skillset – Communication Skills

Wrote GSA schedule teaming agreements to enhance competitiveness to qualify for more opportunities and increase market share. Reduce risk by sharing responsibilities with other team members.

Composed GSA reseller agreements to add products to the schedule and increase profit.

Reviewed reseller agreements to determine if the prescribed contract language is amenable to business practices and goals.

Formulated reseller agreements to add the manufacturers product line to quote on request for contract proposals.

Education

Master of Science Public Administration Strayer University

Bachelor of Science Sociology Virginia Commonwealth University

Certifications

Associate Certificate in Contract Management George Washington University

SCRUM Alliance Certified Scrum Master (CSM)

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