Omotoso,

Ifeoluwa James.

IT Professional

** ******* ******, ***********,

Lagos.

080********, 081********

adjio7@r.postjobfree.com, adjio7@r.postjobfree.com Career Objectives To strive for excellence, consistently improve my skill levels and to add value to any team and organization through active listening, effective communication, collaboration, and training to meet set objectives and goals.

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Skills

• Windows Server Administration Active Directory and Directory Services Windows PowerShell Windows 10 administration

• Azure Active Directory Virtualization Microsoft Azure

• Ability to leverage technical, analytical, and problem-solving skills to create dynamic, high-speed websites, apps, and platforms

• Knowledge of Operating Systems (Windows, Mac, Linux) Network administration and security.

• Customer Support/Service Advanced Microsoft Office 365 skills

• Programmability skills (PHP, HTML, CSS, and CMS platforms)

• Strong interpersonal, verbal, and written communication skills

• Project Management, Analytical skills, Administrative skills, SEO.

• Good organizational skills and strong ability to handle pressure developed in a variety of deadline orientated assignments ㅡ

Work Experience

Tek Experts Nigeria/ Technical Support Engineer (Level 2) AUGUST 2019 – NOVEMBER 2020, LAGOS

• Supporting cloud services within Office 365 in Concierge (Identity, Exchange Online, Outlook, OneDrive, Teams/SfB, SharePoint, Hybrid etc.) and Enterprise level (Microsoft Teams/Skype for Business) in the NOAM/EMEA region for large organizations.

• Acting as the primary technical contact and delivering advanced technical troubleshooting plus problem-solving solutions on telephone and remote sessions for SMEs to Large corporations globally including issues escalated to the highest level of management.

• Responding to customers in a timely manner and consistently meeting the SLA to initiate contact.

• Delivered business critical advisory and guidance for corporate customers in line with their business and compliance needs.

• Collaborated with subject matter experts, escalation managers and product/engineering team when additional support was needed.

• Tasked with providing best-effort customer experience and maintaining a proactive approach to customer satisfaction and concerns.

• Managed critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Sterling Bank PLC / Information Technology Technical Support JANUARY 2019 - AUGUST 2019, IBADAN

• Resolving of all Information Technology issues including Server maintenance, Crimping of Patch Cables and Replacement of damaged wall jacks.

• Support for Cisco Systems (Routers & Switch), computers and desktop applications, printers, and other devices on the Network,

• CCTV Installation and Maintenance / Upgrade, Network Troubleshooting & General Hardware Maintenance

• Tasked with handling data backup and restore services.

• Ensuring ATM maintenance, high availability, and troubleshooting

Celestial Church of Christ / IT Technical Support (NYSC) JULY 2017 - APRIL 2018, BUKURU JOS

• Resolving of all Information Technology issues, graphics design, website maintenance, digital marketing and SEO, Crimping of Patch Cables, Data backup and restore,

• Support for computers and desktop applications, printers, scanners, projector and other devices, Network Troubleshoot & General Hardware Maintenance,

• User account creation, upgrade and deletion, publicity on Social media.

Digital Jewels Limited / IT Unit (Graduate Intern) SEPTEMBER 2016 - MARCH 2017, LAGOS

• Resolving IT issues and providing in-house support

• Hardware and software configuration troubleshooting and documentation

• Assisting unit head to setup devices for staff and client trainings

• Underwent trainings on networking, server administration and compliance controls

International Data Management Service (Servicing Airtel Customer Care Centre) / IT Personnel (Industrial Attachment) JUNE 2015 - DECEMBER 2015, ABEOKUTA

• Resolving of Call Agent issues, Server maintenance, Avaya Integrated Management System administration.

• Configurations of Avaya IP phones, Crimping of Patch Cables

• Call Center Agents skills management and configuration, Management of Avaya One-X Communicator, Avaya AAAD and CCT Tools, Network Troubleshooting & General Hardware

Maintenance.

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Education

Federal University of Technology, Minna / B.Tech Information Media Technology.

OCTOBER 2011 - OCTOBER 2016, MINNA, NIGER STATE.

Federal Government College, Ikole Ekiti / Senior School Certificate Examination

SEPTEMBER 2004 – JULY 2010, IKOLE, EKITI STATE.

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Training &

Certifications

• CompTIA A+ training (Cybrary)

• AZ-900 Azure Fundamentals Certificate

• Elements of AI (University of Helsinki)

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References

Available on request

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