Call Centre Customer

Maybury Hongana

*** **** ********* ****-****** **01

E-mail: **************@*****.*** •cell: 071*******

PERSONAL DETAILS

Name : Maybury Hongana

Date of Birth : 08 September 1984

Nationality : South African

Phone number : 071*******

Email : **************@*****.***

Gender : Female

Nationality : South African

EDUCATION BACKGROUND

Senior certificate

John Walton Secondary School

Uitenhage

2003

Beginners Computer Course

2004

Galileo Certificate

Galileo First Class and Online Computer Based Program Training

2006

Call Centre Training

2008

PROFESSIONAL PROFILE

•September 2008 – October 2019

Retrenchment

Real People DMC

Call Centre Agent

RESPONSIBILITIES

• Working in an outbound call centre

•Making calls to collect on debt

•Manage queries including investigation of questions, complaints from clients

•Target Driven

•Manage customer accounts and keep track of their payment arrangements

•Deal with customer queries

•Monitor and Manage time on phone and computer, when logging call results

REFERENCE

•Clarissa Gregory

DMC Debt Management

Supervisor

073-***-****

•Bulelwa Noveve

DMC Debt Management

Supervisor

078-***-****

Contact this candidate