Top National Colletor - Credit & Collections Specialist

Russ Sprake Surrey BC ***********@*****.*** 236-***-**** Page 1

Russell Sprake 236-***-****

Surrey, BC ***********@*****.***

CORE COMPETENCIES

30+ years’ experience in Credit & Collections in a goal-oriented environment with expertise in:

Team Building & Leadership Business Administration & Taxation Law

Credit Management Human Resources

Project Accounting Excellence Awards

Management & Supervisory Commissioner of Oaths

Coaching and Mentorship

Credit Risk Management

Conflict Management

Bankruptcy & Receivership

Financial Statement Analysis

Customer Service & Relationship Building

Credit & Collections Legislation

Disposal of Assets

RELATED SKILLS

Exceptional knowledge of credit, collections, and AR functions

In-depth knowledge of Federal and Provincial statutes relating to Consumer & Commercial credit and collections

Talent to analyze and judge situations dealing with procedures and customers

Build and retain customer and stakeholder relationships

Ability to monitor and understand collection industry changes and its impact

Strong knowledge of credit and collections, lending procedures and practices

Tireless negotiating skills; effective management and dispute resolution in a customer centric manner

Hire, build, assist, train, coach staff; evaluate staff performances

Upholds and promotes company’s vision, mission, and core values RESPONSIBILITIES & ACCOMPLISHMENTS

Senior Collections Officer November 2016 – Current Kone Inc. Delta, BC

Accomplishment

(Collected $880,000 of previously written off debt in the first year of employment)

(3 years consecutive bonus enjoyed by Western Canada District)

‘Initiated’ risk management parameters for the current pandemic environment to maximize the efficiency of credit decisions

Improve business units DSO from 48% over 90 days to less than 10% over 90 days

Maintain over 100% collection targets for 48 consecutive months

Oversee $400M in receivables comprising of more than 3,000 active accounts

Train, manage, coach, mentor and motivate team members while maintaining strong DSOs on multiple business lines

Liaise closely with internal and external stakeholders to develop all aspects of AR activities and conduct business within the set guidelines

Work directly with other key departments to improve accuracy and efficiency of workflow Russ Sprake Surrey BC ***********@*****.*** 236-***-**** Page 2

Act as liaison between departments (i.e. sales, business development, operations) to resolve billing and contract issues as need to be addressed to facilitate collection of invoices

Implement new billing procedures decreasing incorrect service billing and subsequent credits by approximately 50%

Create and implement standard operating procedures for a growing company

Review and implement continuous improvement to the Credit Engine with the primary focus on risk management and collections maximization

Responsible for the collection of the company’s AR and monitor overall credit risk with the goal to maximize sales and minimize bad debt

Effectively communicate with business partners to collect balances, reconcile orders/accounts and weekly collection updates with senior management

Contribute positively to team and company morale and spirit Regional Credit Manager 2014 - 2016

Nedco Electrical Supplies

Accomplishment Richmond, BC

(Conducted analysis and structured changes influencing major projects within the first year of employment resulting in an increase of 47% in cash collections and 30% in collection rate) Responsibilities:

Developed and implemented credit & collection policies and processes to address business requirements and improve operational excellence

Improved master data quality, credit limit settings, dunning procedures and reduce blocked order rate through monitoring

Managed day to day AR operations including billing, payment, collection, and credit applications

Negotiated contract rates and sales with prospective customers

Liaised closely with external credit agencies such as Equifax and D&B on customers risk management

Reviewed and revised credit limit settings for all trade active customers

Notarized lien waivers and statutory declarations for the organization

Maximized and monitored cash flow via credit granting policies on major projects of up to

$50M

Contacted customers, sales and other departments to resolve past due accounts and disputes

Visited multiple branches to carry out audits, credit investigations and to ensure processes are followed

Collection Supervisor 2009 - 2014

ARO Burnaby, BC

Accomplishment

(Reversed an underperforming branch to a No. 1 branch in North America)

(Maintained an average personal collection target of over 150% monthly for past 6 years) Responsibilities:

Led a high performing team of 27 direct reports comprising of collectors, legal assistants and lawyers

Managed daily human resources functions for 24 employees including interviewing, onboarding, training, scheduling, and maintaining employee files Russ Sprake Surrey BC ***********@*****.*** 236-***-**** Page 3

Knowledge of and practice interpreting various pieces of Provincial and Federal legislation including but not limited to Collections Agency Act, Freedom of Information and Protection of Privacy Act, Debt Collections Act, Consumer Protection Act, Personal Information Protection and Electronic Documents Act and Bankruptcy and Insolvency Act

Handled all complaint calls from debtors or lawyers dissatisfied with customer experience

Created and embedded the reward and recognition framework for collections to increase engagement and retention

Envisaged daily, weekly and monthly projections and market share penetration

Maintained regular communication with clients and Ombudsman complaints

Coordinated dialer operations, scheduling, and results analysis Credit Counsellor 2005-2009

CIBC Vancouver, BC

Responsibilities:

Managed high value customers portfolio

Personal account holders with assets of +$5M

Collection of high risk – high value clients

Day to day banking for HVHR clients

Senior Recovery Officer -IRRV Technician 1991 – 2005 Isle of Wight Council Isle of Wight

Accomplishment

(Increased collection figures from 65% to 108% over a seven-year span)

(Acquired five promotions starting from filing clerk to Senior Recovery Officer) Responsibilities:

Set up and managed in-house litigation team for Isle of Wight Council

Consolidated/Recovered local authority debt including Council Tax, National Non Domestic Rates, fraudulently claimed Housing Benefit and Sundry Debt including housing, trade waste, and parking

Supervised Debt and Revenue team consisting of 10 staff members

Advocated for the Authority in both County and Magistrates Court for all legal proceedings up to and including committal proceedings

Successfully achieved all milestones including annual billing and Council Tax collection targets

Ensured delivery of an effective service to customers in relation of all areas of local taxation

Worked inter-departmentally to determine best methods of enforcement ensuring sustainable solutions for debtors and government bodies

Negotiated payment arrangements utilizing income and expenditure forms offering information and advice tailored to individual accounts

Liaised with Central Government, other local government authorities and outside enforcement agencies maximizing opportunities to recover unpaid council tax, non domestic rates, and sundry debts

Acknowledgement: August 2020

“You are just a great leader”……Brenda Fourmeaux, Branch Coordinator, Kone Elevators

Contact this candidate