THERESA AUSTIN-ROSS
San Antonio, TX *****
************@*****.***
Professional Summary:
Highly dependable, personable, and motivated Customer Service professional seeking a Remote Customer Service Receptionist / Data Entry Specialist career opportunity in which I can utilize my skills and abilities to add value to a company. Thrives in a fast-paced environment and maintains a strong work ethic. Enthusiastic personality that excels at keeping a friendly and calm composure with clients, guests, and team members even in challenging environments.
Core Skills & Strengths:
Organized
Analytical
Critical Thinker
Ambitious
Excellent Communication Skills
Self-Directed
Flexible
Exceptional Customer Service
Administrative/Clerical
Accounting and Bookkeeping
Focused
Creative
Problem Solver
Computer Proficient
Professional Experience:
Murphy USA Convenience Store
Cashier Mar 2018 – Nov 2019
Provided prompt, efficient, and courteous customer experience
Responded to and resolved customer’s requests and concerns in a timely manner
Assisted customers with purchases and fuel transactions
Operated a cash register and provided accurate change as needed
Restocked merchandise and organized shelves
Toyota
Parts Inspector Mar 2017 – May 2017
Responsible for inspecting parts for Toyota vehicles and made sure to document any known issues
Inspected products and assembled parts for Toyota
Sorted through automotive parts for defects
Provided 100% inspection services of automotive parts for conformance to specifications
Notified supervisor of excessive defects on any particular component
Documented accepted/rejected counts on product paperwork
Spoke with others in inspection area to convey information effectively
Used logic and reasoning to identify alternative solutions to problems Education/Military Experience:
United States Air Force/U.S. Army, Served 20+ years High School Diploma