Manager Service
Resume:
OJESANMI CATHERINE
YEWANDE
Tel: +234**********
Skype:catherine.ojesanmi.
LinkedIn: https://www.linkedin.com/in/catherine-yewande-ojesanmi-b3197332 E-mail: *****************@*****.***
Profit-driven Customer Service Professional with multi-outlet experience; proven success leading startup, turnaround and high-growth operations; and strengths in building top-performing and customer-centric teams.
High-Energy F&B Professional with a History of Achieving Record-setting Profit. Looking to Partner With Service related Companies to achieve further success.
EDUCATION
UNIVERSITY OF IBADAN NIGERIA.
2004-2009
B.Sc. Political Science.
WORK EXPERIENCE
ARTIST AND SCIENTIST ENTERPRISES.
VICTORIA ISLAND.
LAGOS NIGERIA.
October 2015 - DATE
Position: Catering Manager
A renowned catering company in the heart of Lagos hosting the following:
(A)Street Pots.
Nigerian Street food carefully packed in luxury cardboard pots to suit the needs/timing of after-party events of Outdoor Catering.
(B)Artist & Scientist
Canapés/Main Meals/Desserts for
Outdoor Catering and home deliveries of 7 days a week.
(C)The Dinning Room.
An Event Space with the capacity of 40 guests.
(D) The Ginger Bread House.
A 3 Suite Air BnB lodging, Restaurant, Conference Rooms and Co- working Office Space facility.
Key Accomplishments:
Designed Customer Feedback Media for Various Marketing Techniques To Stimulate Customers' Interests And At The Same Time To Ensure Growth And Increase Sales Turnover.
Customers' requests and fantasies were brought to life, starting from the Outdoor Service,To family-style casual restaurant and garden then to the Accommodation,and co working space which has boosted guest satisfaction scores from 89% to 95% within three months of each endeavour.
Spear Headed Staff Trainings that led to a 55% Sales Growth due to Consistent Briefing and Debriefing of All Staff daily in areas of Quality Control, Budget Management, Safety And Hygiene Practices And Mandatory Customer service training program for all customer-facing employees for indoor and outdoor Operations which has triggered the increase in repeat business by existing customers and also led to Improved efficiency, sequence of service, order expediting and table-turn times to achieve a 15% gain in daily covers served with zero additional labor or overhead costs and has in turn developed employee satisfaction by 30% via staff recognition and accountability award programs.
FIRST NATION AIRWAYS LTD.
August 2011 - May 2012
Position:Cabin Crew
Personable flight attendant with 10 Months experience on fast-paced, local and west coasts flights.
Key Accomplishments:
Consistent Capacity of Calming and pacifying first time travellers during turbulent flights due to my comprehensive knowledge of flight and emergency procedures/first aid training.
Detected and retrieved some stolen items from a passenger during boarding while engaging in security checks of aircraft, passengers and baggage.
Saved a passenger from a food allergy due to my knowledge of each food ingredients on the menu. I initiated the asking about allergies onboard each flight in case the passenger didn't mention an allergy prior to boarding.
MESSAGES INC LIMITED
MARCH 2010 - FEBRUARY 2011
Position:Client Service Executive.
The Media Company is a Digital Production House Serving Advertising, Entertainment and Corporate Clients throughout the country with an affiliate in South Africa.(Promax Ltd).
Key Accomplishments:
Architected the rebranding of the image of the Executive Secretary of Petroleum Products Pricing Regulatory Agency (PPPRA) during a crisis by arranging for an editors round table to quickly salvage the situation which would have escalated into an economic crisis.
Handled a media tour alongside my team on the construction of new primary schools under the administration of a South-South Governor,with Education correspondents from select media houses,which led to an award for the Governor of Rivers State by the Universal Basic Education Commission (UBEC).
SKILLS
Top Notch Communication
Teamwork
Time Management
Excellent Customer Service
Problem-Solving
Organisational
Leadership
Negotiation
Inventory Management
Financial And Business Acumen
CERTIFICATION
● Cabin Crew License:
Rating: Airbus 320
● WAVE ACADEMY Certificate In Hospitality and Retail
● Nigerian Institute of Management(NIM)
● Certificate in Safety And Hygiene Level 2
HOBBIES AND INTERESTS
Reading, Cooking, Politics, Swimming and Travelling
REFERENCES
Ademola Adedoyin
CEO
Messagesinc Limited
54 James Robertson Street
Surulere,Lagos-Nigeria.
Toritse Bob-Egbe Oparison
Executive Chef/CEO
Artist & Scientist Enterprises
Victoria Island,Lagos-Nigeria
Morounke Babalola
Cabin Inspector
Nigerian Civil Aviation Authority
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