Manager Service

NICHOLAS WISE

***********@*****.*** 414-***-**** 510 W Belmont Ave

Bachelor of Fine Arts in Theatre, University of Milwaukee Wisconsin, June 2016 PROFILE

Originally an actor by interest but server through experience. 10+ years of experience in restaurant service with keen knowledge of wines and entrees. High energy and outgoing server with a focus on guest relations and an ambition to expand my knowledge in any industry I work in. After a decade of selling food at tables, now seeking a change of perspective, and applying my skills towards new opportunities.

EXPERIENCE

Windy City Ghosts July 2020 - Present

Tour Guide

• Memorization and communicate the tour script in a fun, and informative presentation.

• Lead guests on a tour of scary stories visiting Lincoln Park’s most haunted locations.

• Managing a tour group of up to 35 people

• Walking a distance of up to two miles per tour

• Providing additional add-ons and souvenirs to guests who request

• Able to answer any question pertaining to the tour RPM Italian, Chicago, IL October 2018 – October 2019 Server

• Solo-managed a section of four large tables of up to 25 guests at one time

• Restaurant was high volume and fast paced, had to have quick reaction and be adaptable to meet all guest requests

• Utilized vast wine and food knowledge, supplemented by company provided wine classes

• Precise communication between teammates, managers, sommeliers, and chefs to accommodate all guest needs

• Navigation of the MICROS system for ordering process

• Accurately recorded and noted guest requests, orders and dietary restrictions as well as skillfully anticipating further requests

• Excellent rapport developing skills to provide an entertaining experience Harbor House October 2011 – September 2018

Front Server/ Banquet Captain

• Led and managed a two-server team.

• Provided introduction to guests and was the first experience they had with facility

• Managed both guest consultation and item ordering for all events held at facility

• Coordinated two - five other servers for private banquet parties of twenty to sixty people

• The official go between for the catering manager and the party organizer

• Handled payment processing

Northpoint Snack Stand May 2008 – October 2011

Front of House

• Required skilled knowledge of several positions such as guest interfacing, food prep, and expediting the orders during a busy work shift

• Worked 42 hours per week through busy sports seasons

• Delivered exceptionally friendly and fast service SKILLS

• Teamwork

• Customer Service

• Energy

• Memorization

• Sales Tactics

• Organized

• Good Humor

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