Technical Skills

MS Exchange Core Components

Email

Folders

Scheduling

Forms

Connectors

Project

Agile Scrum, Waterfall

Software

MS Project, MS Visio, MS Office Suite and Office 365, SAP

Network Servers & Databases & OS

MySQL, ORACLE, SQL Server

Blade Server

Edge Server

Exchange Server

Lync Server

Windows Server

Oracle Virtual Box

Windows OS XP/Vista/7/8/10

iOS

VMWare/VSphere, VirtualBox, Virtual Machine, Microsoft HyperV

Citrix Zen Desktop

SAMBA

Networking and Protocols

DHCP/DNS/VPN

LAN/ WAN/TCP/IP

Domain Controller and LDAP protocol policies

Cisco routers – installation/management, connectivity

3Com & Cisco switches

Diagnose hardware/software troubleshooting

Ericsson installation end-to-end and maintenance

Professional Experience

Prime Flight Aviation December 2019 – May 2020

System Administration Coronavirus (COVID-19)

Study the network and computer needs of organization or establishment and recommend system to senior staff

Install computers, printers, wireless or other network connections and applications

Assist with data back-ups

Upgrade and repair computer systems, hardware drivers and applications

Answer questions from staff

Monitor performance of systems and advise senior administrators of problems, defects or potential security breaches

Manage users’ access to network and permissions by users to change their computers or system

Train employees and volunteers on use of computers, applications and network

Locate sources and causes of data breach, server or network crashes and computer viruses

Remove computer viruses, spyware and other malicious applications from computers or systems

Aveda Energy August 2019 – December 2019

Help Desk Analyst

Accurately diagnosed and problem-solved system, hardware, and software problems, documenting as needed.

Resolved highly technical issues with our Terminal Servers and TMW users by telephone and through remote-assists.

Used technical knowledge of Microsoft Windows 7, Outlook, Office 2010 applications, Active Directory, TMW application, BMC -Track-it, Exchange issues, Blackberry and IPad devices to solve any and all problems.

Provided user training and continual support of software, hardware, applications, and related programs.

Managed the implementation and testing of hardware and software at different sites; Administered the Terminal Erver system. Support users on our safety systems.

Did password resets, setup security questions, and used remote tools.

Navigated through Knowledge Base/Active Directory quickly and efficiently.

Created detailed and accurate tickets using information provided by clients.

Provided support for iPhone/iPads, setting up VPN, and migrated data.

Principle IT July 2018 – Feb 2019

System Administrator

(Houston Contact)

Install, upgrade, monitor software and hardware.

Worked on SCCM to push patches and MDM enable.

Worked on rewriting the current access application in VB.net using visual studio 2017

Maintain the essentials such as operating systems, business applications, security tools, web-servers, emails, PC’s local and wide area networking both hardware and software and mid-range server hardware.

Maintain an organized work flow and keeps the lines of communication open.

Managing users’ computer systems including procurement, setup, maintenance and inventory, including local users, remote users and users other satellite locations. Setup administrators and provide it support for window 365 users.

Maintaining server, network, phone and backup system. (Microsoft Server 2008,

Server 2012, Dell, HP, EMC, VMWare, Symantec, Cisco)

General support/ helpdesk – diagnosing, repairing the failed computer hardware/

software and providing warranty support.

Promote and publish information on it security awareness, teach classes, create IT

announcements.

Use Visual Basic Studio to create key cards for new employees.

NASA Aug 2016 - June 2018 Desktop Deployment Migration

(Houston, Texas Contract)

The project consisted of implementing Office 365 on local servers and migrating Exchange 2013 to Exchange 2016. The whole project involved multiple data centers. I worked in the Houston branch of GRC to ensure an efficient move with verified quality in the Houston servers. Implemented a phased migration from Microsoft Exchange 2013 to Exchange 2016 on prem with new implementation of Office 365 application servers on Windows 2012R2.

Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.

Installed Windows server 2012R2 and ran prerequisites to prepare for Exchange installations.

Utilized Microsoft Hyper-V for server virtualization.

Responsible for the installation of Windows 2012R2 Servers, configuration, and introduction of servers into the network.

Worked with networking teams to ensure proper routing, authentication, communication.

Implemented Exchange 2016 servers in a virtualized environment using VMWare.

Created DAGs for the new Exchange environment.

Configured Retention Tags and Policies in Exchange.

Verification of DNS and Exchange 2010 systems and made changes to infrastructure to better suite migration effort. Managed the server cluster environment including configuration, shares and permissions.

Exxon Mobil Feb 2015 - Aug 2016

Infrastructure Engineer

(Humble, TX Contract)

On this project I planned a migration of approximately 48,000 users from Exchange 2010 to Exchange 2013 on prem with Skype-for-Business.

Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.

Utilized VMWare to set up virtual servers for migration testing.

Ran Microsoft Best Practice Analyzer and noted suggested configuration alterations and checked DAGS by running Health Check.

Readied current Exchange email environment for migration to from Exchange 2010 to Exchange 2013 on premises by doing updates, patches and backups, including backups of Active Directory.

Verified DNS and domain registration.

Capacity planning utilizing the Exchange best practices and Exchange Calculator.

Created PowerShell scripts to monitor DAG health and server health.

Created connectors for relay email from internal apps.

Designed, implemented, identity and access management system with a parallel deployment and migration to a highly available platform.

Created user batches using PowerShell, to move Exchange 2010 mailboxes, settings, and .pst files to Exchange 2013.

Migrated test accounts to Exchange and verified functionality.

Migrated user mailboxes to Exchange 2013 and verified results after each batch.

Troubleshot issues with Exchange mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.

Modified retention policies, journaling rules, and archiving policies for users and databases.

As part of optimization, tested and load balanced servers, created DAG configurations for High Availability of mailbox databases.

Tested load balanced configuration of CAS servers to ensure proper routing of connections

Implemented Skype-for-Business servers running on Windows 2012R2 servers in a pool.

Decommissioned Exchange 2010 after successful shut-down period of the server.

Performance tuned and optimized Exchange 2010 Server for maximum performance and operation Patched servers with updates and service packs following ITIL practices for change management.

Provided L2 escalation support, documentation and training for on-site technical teams.

Hagerty Jan 2014 -Feb 2015

Office 365 Migration Engineer

(Traverse City, MI Contract)

Hagerty Insurance Agency, styled just Hagerty, is an insurance company specializing in classic car insurance based in Traverse City, Michigan, in the United States. The company is the leading insurance agency for collector vehicles in the world and host to the largest network of collector car owners.

The company wanted to move to the cloud to reduce costs and for cloud benefits. Since this is a mid-sized professional firm with right around 500 users, I planned a cutover migration from Exchange 2013 on prem to Microsoft Office 365, executing the migration in phases of mailboxes, files, settings, since, as an insurance agency, required to maintain documentation of all communications, operations and appointments for years, there was a lot of content to move.

Implemented a cutover migration from Microsoft Exchange 2013 to Exchange Online/Office 365, configuring Skype-for-Business for unified communications (UC).

Worked with stakeholders to understand business needs, and made recommendation for office 365 with Skype-for-Business.

Used Exchange Calculator to evaluate current environment and plan project based on needs.

Used Exchange Calculator to evaluate current environment and plan project based on needs.

Provided detailed plans to stakeholders describing project and how it met requirements.

Upgraded and patched the current Microsoft Exchange 2013 servers and verified the domain to prepare for migration.

Implemented Office 365, and created user mailboxes.

Created empty mail-enabled security groups on Office 365.

Configured domain in Office 365, and DNS/MX settings, and verified routing.

Used PowerShell scripts to create mailbox migration batch.

Using PowerShell moved the batch of all mailboxes and data files, per Microsoft best Practices.

Monitored migration status and adjusted as needed.

Enabled Lync/Skype-for-Business feature in Office 365 mailboxes.

Objective

A results-driven and self-motivated champion IT Professional. Accomplished in Systems Administration Engineering and Consulting with more than 3 years of experience. Specializing in Microsoft Systems, Windows and Exchange Server with Cloud and Mobile Messaging.

Office 365

Hybrid, Staged, Cutover, IMAP, Centralized, Non-centralized, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD Connect

Communication & Messaging

Pool, High availability, Resiliency, SQL, Web Services, Simple URLs, Reverse Proxy, Survivable Branch Appliances (SBA), Session Border Control (SBC), SIP, SIP Trunk, Dial-In/Dial-Out, Lync Online, Front End Server, Back End Server, Director Server,

Conjure voice and data

Exchange

Microsoft Exchange Server 2013

Microsoft Exchange Server 2016

Transport pipeline, Managed Availability, Exchange Admin Center

TCP/IP, DNS, SIP, MAPI, SMTP, POP, IMAP

Windows

Windows Server 2016 (NT 10.0)

Windows Server 2012 R2 (NT6.3)

Windows Server 2012 (NT 6.2)

SharePoint 2013

Active Directory

Windows XP, Vista, 2000, 7, 10

OS

Uni

x

Microsoft

Microsoft Active Directory

Microsoft Azure

Outlook

Outlook Web (OWA)

Microsoft PowerShell 5.0

Microsoft PowerShell 4.0

Programming

Java/C++

Strengths

Leadership

Stakeholder Communication

Kaizen Productivity

MS Project / MS Suites, SAP

SCCM, PowerShell, Azure AD connect, AD, ADFS, O365 cloud, Exchange 2010-2016 on prem, Lync/ Skype for Business

Software Lifecycle Management & Scheduling

Manage Client deliverables, and milestones throughout Life Cycle

Strengths

Leadership

Stakeholder Communication

Kaizen Productivity

MS Project / MS Suites, SAP

SCCM, PowerShell, Azure AD connect, AD, ADFS, O365 cloud, Exchange 2010-2016 on prem, Lync/ Skype for Business

Software Lifecycle Management & Scheduling

Manage Client deliverables, and milestones throughout Life Cycle

Strengths

Leadership

Stakeholder Communication

Kaizen Productivity

MS Project / MS Suites, SAP

SCCM, PowerShell, Azure AD connect, AD, ADFS, O365 cloud, Exchange 2010-2016 on prem, Lync/ Skype for Business

Software Lifecycle Management & Scheduling

Manage Client deliverables, and milestones throughout Life Cycle

Education

EAST TEXAS BAPTIST UNIVERSITY

- Bachelor of Science Management Information Systems / Business Administration

CERTIFICATION

-Comp TIA Security +

IT3 Program- San Jacinto College

References Available Upon Request

Provided detailed plans to stakeholders describing project and

how it met requirements.

Upgraded and patched the current Microsoft Exchange 2013

servers and verified the domain to prepare for migration.

Implemented Office 365, and created user mailboxes.

Created empty mail-enabled security groups on Office 365.

Configured domain in Office 365, and DNS/MX settings, and

verified routing.

Used PowerShell scripts to create mailbox migration batch.

Using PowerShell moved the batch of all mailboxes and data

References Available Upon Request

References Available Upon Request

Provided detailed plans to stakeholders describing project and

how it met requirements.

Upgraded and patched the current Microsoft Exchange 2013

servers and verified the domain to prepare for migration.

Implemented Office 365, and created user mailboxes.

Created empty mail-enabled security groups on Office 365.

Configured domain in Office 365, and DNS/MX settings, and

verified routing.

Used PowerShell scripts to create mailbox migration batch.

Using PowerShell moved the batch of all mailboxes and data

References Available Upon Request

Contact this candidate