Farayi Mildred Jongwe

**** *********** ***** ***********, ********, 22151

Tel: +1-703-***-**** Email: adjidg@r.postjobfree.com USA Permanent Resident- Green card, authorized to work without restrictions SUMMARY OF EXPERIENCE

Sales and marketing professional with over 7 years’ experience in sales, marketing, office support and customer service. Offering a unique combination of analytical, creative and organizational skills. Proven success in building client relationships and in providing outstanding sales, marketing and customer support. Possess excellent communication, administrative and time management skills. Demonstrated ability to be a team player in diverse teams to accomplish company objectives and meet demanding deadlines. Experience in identifying and tracking opportunities in the market to manage and meet customer expectations while leveraging my master's education.

EDUCATION

Executive Masters in Business Administration (MBA) June 2020 Africa University, Zimbabwe

Bachelor of Commerce (Business Administration) June 2013 Heriot Watt University Edinburgh

Higher National Diploma in Business Administration June 2012 London School of Business Management

Diploma in Business Administration June 2011

London School of Business Management

WORK EXPERIENCE

Customer Order Specialist, The Home Depot. Dec 01,2020- Present

● Primarily responsible for the timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion; ensuring complete customer satisfaction.

● Analyze and interpret customer accounts making recommendations of products and services to the sales representatives to increase sales.

● Monitor vendor/shop performance and maintain lines of communication with sales representatives to assure quality service for customer deliveries.

● Perform routine inventory system maintenance to guarantee that customers' inventory is always up-to-date and accurate

● Communicate with project managers,designers, vendors, carriers and IT professionals to resolve customer issues

Sales Associate, The Home Depot. July 15, 2019- Nov 31, 2020

● Part of a team that is tasked with day to day operations of existing customers and aligning them analytically with the customer to meet their logistic needs. 1

● Responsibility to continuously develop stronger, long-term relationships with key existing customers by providing new home improvement product information including availability and promotional pricing

● Developing and expanding customer relationships and proposing product placement based on customer demand and feedback

● Serve as the primary point of contact for customers and develop account relationships at multiple levels within the organization

● Maintain accurate and attractive merchandise ensuring strategic placement to maximize purchases

● Support store to meet customer service goals and increase store sales Marketing Graduate Trainee, LafargeHolcim December 1, 2017- April 30, 2019

● Generated leads through digital, inbound, account-based, referral, and event marketing.

● Assisted in the identification and tracking of opportunities in the cement industry market

● Conceptualized marketing campaigns and saw them through to the end, providing extensive hands-on execution and project management throughout the process

● Collaborated with internal staff from the marketing, client service, operations, data, and business development teams to meet marketing objectives

● Managed all marketing and branding for the company and activities within the marketing department.

● Developed the marketing strategy for the company in line with company objectives.

● Compiled the company’s annual marketing budget and marketing plan

● Conducted market research for new product placement and analyzed business and product performance

● Managed companies' social media platforms

● Supported sales and lead generation efforts

Education Consultant, Eduwise Education Consultancy February 1, 2015 – February 28, 2017

● Served as an adviser to prospective graduates and parents on courses on offer

● Conducted presentations at various high schools on career choices for students

● Prepared meeting packages and developed instructional materials for students

● Served as team member to provide recommendations for modification, development or improvement of educational programs.

● Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.

● Processed over 100 new student applications in first year of employment

● Incorporated a new policy and procedure to contract new applications, increasing output by 60% Account Services Assistant, Standard Chartered Bank October 1, 2014-December 31, 2014

● Attended to client queries from branches and units

● Recorded and dispatched statistic data forms with irregularities to respective branches

● Accurately captured client data in customer accounts reducing account discrepancies by 45%

● Performed various administrative functions, including filing paperwork, and bookkeeping. 2

Business Development Officer, XDS Credit Bureau February 1, 2014- May 31, 2014

● Managed accounts receivables-customer invoicing, cash receipts/allocation, account reconciliations, monthly account statements

● Managed accounts payables-supplier payments, purchasing, creditors reconciliations

● Managed cash and bank reconciliations and handled petty cash disbursement

● Prepared monthly financial and management reports

● Identified new clients by researching and creating networking opportunities.

● Liaised with Sales, Marketing, and Management to align strategies aimed at increasing revenue. Administration Assistant, Zimbabwe Election Support Network July 1 2013- September 30 2013

● Handled all administrative and logistic preparations

● Prepared financial reports

● Anticipated the needs of others in order to ensure their seamless and positive office experience.

● Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

● Coordinated staff travel itineraries and reservations, including flights, hotel rooms and ground transportation.

SKILLS

LEADERSHIP & COMMUNICATION SKILLS

● Developed strong personal and public speaking skills through multiple interactions with customers

(The Home Depot, Eduwise Education Consultancy/ XDS Credit Bureau)

● Acquired persuasive skills when negotiating with customers (XDS Credit Bureau)

● Attained organizational skills required for the day to day running of organization (ZESN)

● Gained vital networking skills with persons in different departments of the organization

(LafargeHolcim)

TECHNICAL SKILLS

● Proficient in Microsoft Excel, Word, PowerPoint

OTHER SKILLS

● Good time management skills

● Quick learner

● Strong interpersonal skills

● Excellent verbal communication skills

● Knowledgeable about marketing and brand management

● Self-sufficient

● Goal-oriented

● Detail-oriented

AFFILIATIONS & MEMBERSHIPS

● Member of American Marketers Association

3

References provided upon request

4

Contact this candidate