Manager Customer Service

Personal

Profile

Education

Skills

CURRICULUM VITAE

Mitchel Njeri Nyambura

Telephone no: +254-***-***-***. Email: **************@*****.*** Gender: Female

Date of Birth: 15

th

Dec 1995

Nationality: Kenyan

Marital Status: Married

A result-driven professional with aspiring progressive career. I am self- driven, ambitious, innovative, analytical, a fast learner and pride myself as a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into. I desire to work within a challenging and rewarding environment, which will give me an opportunity to utilize my acquired skills, apply my academic knowledge that leads to both personal and organizational growth

May 2015 to Nov 2015 Kenya Aeronautical College

Diploma in Cabin Crew

2011 -2014 Senior Chief Koinange High School

Kenya Certificate of Secondary Education

2006 – 2010 St. Michael Primary School

Kenya Certificate of Primary Education

Skills Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation. Bio - Data

Work

Experience

Communication Skills: I am an excellent communicator who effectively conveys information both verbally and in writing. I am also a keen listener and gives prompt feedback.

Customer Service Skills: I am able to meet both internal and external customer’s needs and expectations consistently by providing world class customer experience.

Planning and Organizing: Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

ICT Competence: Good command of Access, Excel, PowerPoint, Internet and Email.

Accounting Skills: Able to perform financial assessment, handle major accounts for multiple projects, and perform stock checks for the company’s items. April 9 2018- July 9 2018 : Jubilee Insurance Kenya – Records & Registry officer (Medical) (Contract)

May 2017 – February 2018: Global Diamond Team - Accounts April 2016- February 2017 Asterisk Solutions Call Centre and Accounts

Feb - May 2016: Kenya Airports Authority - Jomo Kenyatta International Airport

Position: Customer Service Responsibilities:

Responding promptly to customer enquiries.

Dealing efficiently with questions and queries from customers.

Keeping up to date with all the company's products, services and procedures.

Obtain Clients information by answering telephone calls: Interviewing clients and verifying information.

Position: Call Centre Responsibilities:

Determines eligibility by comparing client’s information for referencing purposes.

Establishing policies by keying information and confirming prices.

Handling inbound and outbound calls.

Position: Accountant and Sales Agent Responsibilities:

Perform financial assessment.

Hobbies and

Interests

Referees

Handling major accounts for the company and for multiple projects.

Performing stock checks for the company’s items. Position: Records and Registry Officer (Medical):

Receiving of claims.

Counter-checking of the invoices and claims.

Stamping of the claims.

Validating.

ADDITIONAL INFORMATION.

Certification

Certificate for IATA

Certificate for Computer Package [Ms Word, Ms Excel, PowerPoint, Internet and Email]

Travelling

Swimming

Community Service

Quality Assurance Management

Kenya Aeronautical College, Wilson Airport

Telephone no: 020 604559

Senior Principal

Meshack Kiprotich

Jubilee Insurance

Telephone no: +254*********

Eva Sally Guandai

Manager.

Global Diamond Team

Telephone no: +254-***-***-***

Contact this candidate