Manager Cash Handling
Resume:
CARRICULUM VITAE
NAME: GEORGE GITUA NJOROGE
D.O.B :10TH MAY 1994
NATIONALITY: KENYAN
ID NO: 30456913
SEX: MALE
CELLPHONE: 070*-***-***.
EMAIL. ******.*****@*****.***
CAREER AND PERSONAL OBJECTIVES
To find a challenging position to meet my competences and make good use of my skills, education and experience while observing guidelines to maintain standards
My focus in any organization is to promote the organizations brand with my skills and continue to vastly grow with the organizations in a dynamic environment
SKILLS AND COMPETENCE
PERSONAL SKILLS AND COMPETENCE
ability to multitask
ability to adapt in any environment and can work in any shifts
analytical and time management skills
ability to work under minimal supervision
good communication skills
WORK EXPERIENCE
MAY 2019 - PRESENT.
Supervisor Mercado - Mexican Kitchen and Bar – Nairobi, Nairobi County
Upheld standards of cleanliness, food handling and safety.
Followed checklists for shift start and end to help with smooth transitions.
Supervised and directed press releases and contract negotiations for artist and vendors.
Devised marketing strategies for new clients and coordinated resources for community affairs.
Spearheaded company public relations campaign introducing it locally in state and out of state.
Started at the ground level and advanced to Head Waiter within 4 months of tenure
Supervising the floor during meal periods to ensure that all Capella standards and steps of service are met through all guest’s interactions.
Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
Observe performance and encourage improvement where necessary.
Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local and Capella's own practices. (e.g. ServJOY, Responsible Vendor)
Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.
Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
Ensure that all standards and hotel cash handling procedures are met.
Junior Supervisor at Mercado Mexican kitchen and bar
Nairobi
MAY 2018 – MAY 2019
Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
Works closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise
Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
Assist in properly training staff to execute Omni service standards
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels.
Performs any duty requested by Management to ensure the effective and efficient dining operations
Assist Manager on Duty in programming “specials” into micros system
Complete all closing and/or opening procedures to company standards
Take full responsibility and ownership of having a key present during all scheduled shifts
Responsible for opening and/or closing the work location.
Timely communication of inventory, cash handling, safety and customer matters
Maintains and inventories all product in preparation of inventory ordering
Committed to delivering high levels of customer service
WAITER at MERCADO MEXICAN KITCHEN AND BAR
Nairobi
October 2017 – MAY 2018
Oversaw restaurant cleaning and table rearrangement at end of shift
Offered menus and provided suggestions by explaining ingredients and cooking styles
Oversaw restaurant cleaning and table rearrangement at the end of shifts
Took orders for food and beverage items and relayed orders to the kitchen area
Followed up on orders and served food and beverage items after ensuring appropriate portioning
Assisted cashiers in preparing checks and transacting cash and credit card payments
ascertained the cleanliness of the restaurant area and ensured that all tables were properly bussed
Assisted cashiers in preparing checks and transacting cash and credit card payments
JAVA HOUSE AFRICA
HEAD WAITER
DEC 2015 – JUNE 2017
Provided daily server supervision during shifts.
Prepared and updated daily server work schedules.
Monitored and mentored new servers to ensure efficient dining operations.
Conducted regular food supply quality checks.
Responded quickly and courteously to guest complaints.
Made special menu item recommendations to guests as required.
Ensured server staff compliance with restaurant attendance and uniform policies.
Coordinated with management in handling server disciplinary actions.
Assisted hostess with greeting and seating guests as needed.
Oversaw restaurant cleaning and table rearrangement at end of shift
• offered menus and provided suggestions by explaining ingredients and cooking styles
• took orders for food and beverage items and relayed orders to the kitchen area
• followed up on orders and served food and beverage items after ensuring appropriate portioning
• assisted cashiers in preparing checks and transacting cash and credit card payments
• ascertained the cleanliness of the restaurant area and ensured that all tables were properly bussed
MAY 2015 - NOV 2015 : retail management solutions
: organizing merchandise on displays
: guiding customers and explaining on what products they want
APRIL 2013 – DEC 2014 : SAVANI MEDICAL CENTRE
: General work and provided reception services
MAY 2012 - AUG 2012 : KENYA INSTITUTE OF SPECIAL EDUCATION
: worked on a contract pertaining housekeeping and cleaning
Services
NOV 2011 - MAR 2012 : AGVENTURE LIMITED
: General work and mainly cleaning services
EDUCATIONAL BACKGROUND
SEP 2016 - PESENT : AFRICAN COLLEGE OF AVIATION AND MANAGEMENT
DIPLOMA IN HOSPITALITY AND CABIN CREW.
APRIL 2013 – DEC 2014 : SOUTH COAST RECORDS
CERTIFICATE IN ESSENTIAL MUSIC PRODUCTION
: BONTOVIC COMPUTER COLLEGE
CERTIFICATE IN INFORMATION TECHNOLOGY
2008 - 2011 : MEMA SECONDARY SCHOOL
KENYA CERTIFICATE OF SECONDARY SCHOOL
ATTAINED B
2000 - 2007 : RIVERSIDE MEMORIAL SCHOOL
KENYA CEERTIFICATE OF PRIMARY SCHOOL
ATTAINED B-
REFEREES
1.THE HOUSEKEEPER
KENYA INSTITUTE OF SPECIAL EDUCATION
TEL: 072*******
NAIROBI
2.THE AREA MANAGER
RMS
RETAIL MANAGEMENT SOLUTIONS
NAIROBI
TEL: 072*******
3.DIRECTOR
SAVANI MEDICAL CENTRE
CONTACTS 072*******
MOMBASA
4.THE GENERAL MANAGER
AGVENTURE LIMITED
CONTACTS 072*******
NAKURU
5.THE
HUMAN RESOURCE
MANAGER
NAIROBI JAVA HOUSE.
GALLERIA
BRANCH MANAGER
JAEL OGWEL
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