Waitress position

TECLAH CHEPKEMBOI

P.O. Box ***** – *****, Nairobi

Tel: 074*-***-***

Email: ********@*****.***

PROFESSIONAL SUMMARY

Dedicated and focused Hospitality Professional with well-rounded expertise in the hospitality industry. Excels at prioritizing and completing multiple tasks simultaneously and following through to achieve business goals. Resourceful and accomplished with extensive customer service and service administration expertise. Focuses on driving productivity by leveraging exceptional menu expertise skills while maintaining strong working relationships with all team members and clients.

CORE SKILLS

Customer Service

Trade Development

Menu Expertise

Order Management

Service Administration

Health & Safety

Complaint Handling

Front Office Administration

Data Entry

Microsoft Office Suite

Housekeeping & Laundry

PROFESSIONAL QUALIFICATION & EDUCATION

Craft in Food & Beverage Production, Sales & Service Management: Nairobi Technical Training Institute, 2017

Kenya Certificate of Secondary Education: Chepkong’ony Secondary School, 2013

WORKING EXPERIENCE

August 2017 to Date: Sarova Panafric Hotel

Position: Waitress

Overall Purposes: Responsible for collaborating with the kitchen staff to ensure order accuracy and building rapport with clients to drive return business.

Duties & Responsibilities

Customer Service

Greets customers using a positive and upbeat demeanour

Observes diners to ensure that guests are satisfied with the food and service

Responds to additional requests and determines when the meal has been completed

Builds good rapport with customers

Is responsible for coordinating entire station and communicating with front and back of the house personnel to provide a dining experience that meets or exceeds guest expectations

Trade Development

Up-sells additional products when appropriate

Informs customers about the day’s specials

Prepares total bills and accepts payment or refers guests to cashier

Menu Expertise

Possess a great understanding of the menu

Provides menu recommendations when asked

Order Management

Processes guest orders to ensure that all items are prepared properly and on a timely basis

Places the order with kitchen staff.

Service Administration

Makes sure all guests get their food in a timely manner and while it’s hot.

Checks in on guests’ tables throughout their dining experience to replenish drinks and take additional orders.

Complaint Handling

Amplifies or de-escalates a situation with unsatisfied customer.

Handles request for food to go back to the kitchen with a positive and apologetic

Health & Safety

Adheres to the Food and Substance act regulations

Assists bus person with stocking, removing, and resetting dishes and silverware between courses and cleaning and resetting tables

Clears dishes, making sure the crockery is clean & polished before use

January 2017 to April 2017: Sarova Panafric Hotel

Position: Service/House Keeping/Production

Duties & Responsibilities

Was responsible for maintaining the hygiene and appearance of the hotel

Serviced and maintained the guest rooms and replenished stock as and when needed.

Provided service items to guest rooms upon requests from the guests.

Maintained proper usage of cleaning supplies and equipment.

Updated and recorded all cleaned rooms.

Reported any faults for necessary maintenance

Followed all safety and sanitation policies.

Welcomed, registered guests and assigned rooms

Maintained an inventory of reservation, vacancies and room assignments

Answered enquiries regarding hotel services, provide assistance and respond to guests' complaints

Ensured compliance with regulations food services.

Cooked and served guest as per the organization’s standards.

Handled guest feedback with regards to quality / variety of food served.

Took orders and served customers their meals.

Delivered exceptional friendly and fast service and accurately got orders.

Assisted guests in making choices in a helpful fashion.

August 2016 to Date: Ambassadeur Hotel, Nairobi

Position: Production/Pastry/Service/Front Office

Duties & Responsibilities

Front Office

Ensured compliance with regulations food services.

Cooked and served guest as per the organization’s standards.

Decorated pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting

Took orders and served customers their meals.

Handled the cash register.

Performed daily inventory checks

Delivered exceptional friendly and fast service and accurately got orders.

Assisted guests in making choices in a helpful fashion.

Welcomed, registered guests and assigned rooms

Maintained an inventory of reservation, vacancies and room assignments

Handled guest feedback with regards to quality / variety of food served.

Answered enquiries regarding hotel services, provide assistance and respond to guests' complaints

REFEREES

Eric Osino

Supervisor,

Sarova Panafric, Nairobi

Tel: 072*-***-***

Mary Wamboi

Supervisor

Sarova Panafric, Nairobi

Tel: 072*-***-***

Evelyn N. Njururi

Human Resource Manager

Ambassadeur Hotel

Tel: 072*-***-***

Contact this candidate