MAVILYN DOMINGUEZ ESCANO

Phone: 096********

Email: adjhze@r.postjobfree.com

*** ***** ****** ********** ******* CITY PAMPANGA

OIC Team Leader

****-*******

VXI

Set clear team goals and KPIs

Delegate tasks and set project deadlines.

Oversee day-to-day teams' operation and performance.

Do regular performance evaluation.

Create a health and motivating work environment and atmosphere.

Develop a well-designed and motivating evaluation program.

Subject Matter Expert

2018-2019

VXI

a deep understanding of a machine, process, material, function, equipment or function. On the other hand, a team leader refers to a person who provides guidance, direction, and instructions to a group of individuals or project to positively impact productivity

Help sustain KPI of agents

Do reports and trackers

Handled capacity of 25 Headcounts each team

Ambassador Tech

2014-2018

Sutherland Global Service

They fix, update, replace, or maintain any hardware and software that the organization and its employees use. For having a vaster understanding of technology, a help desk sometimes assist a technical support call center in solving a customer's problem when it's beyond the agents' expert

Offer multi-channel tech support, including live chat. ...

Don't keep customers waiting. ...

Provide FAQs and troubleshooting help online (self service). ...

Use software to keep track of customers and take care of routine tasks

Educational Background

Graduated 1998 at DMMMSU La Union

AB political Science

CERTIFICATION:

LA training

Rising star

Sales and management

SKILLS:

Confidence. People follow as they're led

Organization. Disorganization is no joke

Facilitator. As a facilitator, you make a project or task easier for your team. ...

Respectful, Decisive and Fair

Tech Savvy and negotiator

The ability to share clear messages and make complex ideas easy to understand for everyone.

Strategic thinking skills.

Creativity and flexible

The ability to inspire and convince others.

Mavilyn D. Escano

Applicant

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