Manager Customer Service
Resume:
CURRICULUM VITAE
Samantha Milroy
Address: Flat 3, 15/16 Sewardstone Road, Waltham Abbey, Essex EN9 1PQ Mobile telephone no: 079**-******
Email address: *********@***.**.**
Profile
I am a capable and confident person with good interpersonal and communication skills. I am self motivated with a committed, yet flexible, attitude and work well both as a team member or alone. I am seeking to utilise my previous experience and organisational ability within a responsible and progressive position.
Interests
Beauty and Fashion, Travelling, Music, Reading, Cookery Employment History
Jul 2014 to date Aveda – Business Manager
John Lewis, London
I am a Business Manager for Aveda in John Lewis, London. Since joining Aveda I have been promoted twice.
As Business Manager my responsibilities include:
Ensuring that customer service levels are maintained to the highest standard for Aveda and John Lewis
Setting and meeting sales targets
Mentoring and coaching my team
Maintaining stock levels
Ensuring that good relationships are maintained with John Lewis managers and the buying team
Administration required to ensure that all aspects of the business are run in an efficient and timely fashion on a day to day basis
Running in store and counter events
Sep 2007 to Jul 2014 Yves Saint Laurent – Business Manager Boots, London Liverpool Street
As Business Manager my responsibilities included all aspects of running an account for YSL in a fast paced store, including:
Meeting sales targets
Staff training and coaching
Ensuring that customer service levels were maintained to the highest standard for Yves Saint Laurent and Boots
Page 2 of 3
Oct 2001 – Sep 2007 Selfridges Department Store
Shiseido – Beauty Analyst
Control of staff issues including negotiating rotas and hours
Calculate store accounts including cash floats and takings on a daily basis
Ensure all displays were full and clean and stock levels were fulfilled
Maintain continuous high levels of customer service
Keeping up to date with fashion trends on the catwalk and in the High Street
Oct 1999 – Oct 2001 Pearsons Department Store
Lancôme – Account Manager
Ran own account, having to work on own initiative at all times to meet monthly targets
Daily paperwork to be completed and cash settled
Stock control
Ensure that counter displays were kept to a high standard at all times Jan 1999 - Oct 1999 Dickins & Jones
Clarins - Beautician
Team member within a large department store
Responsibilities included counter displays and meeting monthly targets
Oct 1995 – Jan 1999 Boots The Chemist
Fragrance Manager
Ensuring that counter displays were clean and tidy at all times
Advising customers on perfume and beauty products Pre Oct 1995 Various catering roles
Page 3 of 3
Education and Qualifications
Sep 1978 – Jun 1983 Sheredes Secondary School, Hoddesdon, Hertfordshire Creative Design Grade 2
Home Economics Grade 2
Mathematics Grade 2
English Grade 2
Geography Grade 2
Further Education
City and Guilds Catering Credit 706 l
Credit 705 l
Pass Communications
Royal Institute of Health & Hygiene Credit 706 ll
Skincare and Make-Up Training Shiseido
Clarins
Lancôme
Yves Saint Laurent
Aveda
Professional training Customer services
Account management
Managing people skills
Negotiating
References are available on request
Contact this candidate