Proven ability to learn and produce quickly. Social media marketing

Harsh Kumar Bhardwaj

Email: ********.*******@*****.*** Mobile: +91-966*******

To work in a globally challenging environment where I can prove my skills and abilities that shall yield to the twin benefits of job satisfaction and steady professional growth.

Education Credentials:

Bachelor Degree of Hospitality And Hotel Administration: Appeared in 2013 from Institute of Hotel Management (NCHM-CT, IGNOU) (Hamirpur, Himachal Pradesh).

Higher Secondary Certificate (Standard XII): Appeared in 2010 from CBSE Board, Delhi.

Secondary School Certificate (Standard X): Appeared in 2007 from CBSE Board, Delhi.

The Growth Path:

JW Marriott New Delhi (19th September 2016-15th June 2020 )

Role- Food and Beverage Executive (1st November 2019-15th June 2020)

Focusing on Restaurant budget and cost control.

Planning strategy for social media and guest voice for Restaurant.

Retaining standards of the Restaurant by taking training.

Scheduling team briefings to get ideas and concerns from every team member.

Checking KRA of each team member and inventory of the restaurant.

Making requisitions on Birch Street and Month-End reports.

Planning new promotions for restaurant. with service manager.

Assisting service manager with new Menu/Dishes/Artwork.

Role- Food and Beverage Associate (19th september2016-31st October 2019)

Handling daily restaurant operations on various shift timings.

Handling guest requests and maintaining guest database.

Handling guest complaints and preparing Investigation sheet foe each.

Handling KRA for each area and maintaining report for each KRA.

Maintaining special KRA to create WOW moment for Guests.

SHANGRI-LA Bangalore

Role- Food and Beverage Service Associate (12th July 2015-4th January 2016)

Handling Pre-Opening operations in every restaurant.

Handling trolley and tray setup in In-Room dinning.

Handling Buffet operations at Coffee shop.

Handling CCG inventory in IRD department.

Handling micros and cashier responsibility.

Handling daily operations in Room Service.

JW Marriott Bangalore

Role- Food and Beverage Associate (9th October 2013-18th April 2015)

Handling Banquet operation as a Red Coat In charge.

Handling guests requests and complaints throughout the event.

Preparing stock inventory on weekly basis.

Making requisitions for outdoor events.

ACHIEVEMENTS

JW Marriott New Delhi

High Note from department head with 200 stars point.

Star performer of the month July 2018.

Nominated for Executive development plan.

Completed WSET level-1.

Recognition for the best presentation in EDP program.

Promoted to an Executive post based on the performance.

SHANGRI-LA Bangalore

Certificate of Excellence for a great success of hotel in September.

JW Marriott Bangalore

Associate of the month of January.

Recognition letter from Mr. Rajeev Menon for unflinching efforts towards the Marriott Hotel.

Industrial training

ITC Maurya New Delhi

Successfully completed 4 months industrial training and received an appreciation award from General Manager at ITC Maurya Luxury collection.

STRENGTHS

Proven ability to learn and produce quickly.

Full range of supervisory skills.

Handle all aspects of restaurant management including costing.

Fast understanding of all restaurant operations.

Personal Profile:

Date of Birth : 6th September 1991

Marital Status : Unmarried

Languages Known : English, Hindi

Nationality : Indian

Permanent Address : B-12, Brij vihar, Ghaziabad.(up)

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