Nestor Quintero

Miami, Florida

https://www.linkedin.com/in/nestor-quintero-82b2241b0 • 786-***-**** • adjhr9@r.postjobfree.com

Voice Engineer

With Deep Skills in Solutions Architecture, Sales Engineering, Implementation, and Product Development, Forge Productive and Trusting Relationships in Solving Business Problems with Leading Edge Technologies

Highly skilled in presentations, engaging customers, and developing technical solutions to difficult business problems. Strong skills in solution architecture, sales engineering, product development and implementation. Excellent relationships and knowledge of Latin America and Caribean. Demonstrate a can-do attitude, engaging internal and external stakeholders with highly effective communication and interpersonal skills. Specialize in B2B, Cloud Storage, Security, IoT, and VoIP/SIP. Possess rare skill in translating highly technical concepts into sales and business terminology, resulting in education of potential and current customers

Design and Implement Complex Solutions Voice and Video / Strategic Planning / Customer Presentations / Lead Customer Implementations / Technical Sales Training / Project Management / Troubleshooting and Issue Resolution / Strategic Partnerships / Migrations / Proof of Concept

TECHNICAL PROFICIENCIES

Tools:

B2B:

Microsoft Office Suite, iOS, Numbers, Keynote, Visio, MS Project, Cisco, CCM, CCX, MRA Nutanix, VoIP, SIP, Salesforce Trailblazer, IoT

UCaas, VCaS, Digital Signage aaS.

VoIP/SIP:

Cloud Storage:

Cisco, Metaswitch, Avaya, Polycom.

Nutanix (LEAP, FRAME XI, Cloud)

Security:

STIG

PROFESSIONAL EXPERIENCE

Voice Engineer (11-2020 to present ) Workspend(Questsys)

Technical Scope

Managing Cisco voice platform, Call manager 12,5, CUC, CUP, Webex Hub, Spark, Jabber, MRA, Expressway, 2 clusters with 4k users, SIP Trunk.

Voice Project Engineer (05-2020 to 11-2020) TCS(Jacksonville)

Technical Scope

Migration project Cisco voice platforms and applications (CUCM clusters, Jabber, Webex, MRA, Expressways)

Voice Engineer (09-2019/05-2020) Modis (Lennar Corp, Miami)

Technical Scope

Managing Cisco voice platform, Call manager 12,5, CUC, CUP, Webex Hub, Spark, Jabber, 40 Video devices (SX20-SX80), MRA, Expressway, 2 clusters with 4k users, SIP Trunk.

Sales Engineer Consultant (5/2019 – Present) Boyra (US Company), Bogota, Colombia

Technical Scope:

Successfully lead team of 5 technical professionals in designing and presenting hyperconvergence, unified communications, video conferencing, and Nutanix cloud services solutions (Si Bema, Xi Epoch, Xi Frame, and IoT services) for government, financial, and educational sectors in Colombia, Ecuador, and Dominican Republic.

Key Achievements:

Install 5 bank branches in Latin America for 20K MRR, install 5 video conferences in 5 Central American countries. In addition, install 25K MRR working for BIDs showcasing Nutanix as hyper convergence for Colombia Police Department, valued RFP $2M.

Expand services and products commensurate with growth, by creating IoT service, enabling monitoring of temperature, pressure, water, CO2, and energy.

Guide and direct sales teams to incorporate strategies for increasing sales and reducing length of time of sales cycle.

Manage CCM 10.5 with +6k users, CCX 10.5, Webex Hub, MRA, Translations patterns, CUBE, T1, DIDs.

Director of Operations Latin America (12/2017 – 4/2019) Buddy Platform Seattle, Miami, FL

Technical Scope:

Performed a wide array of leadership and business development projects, including forging valuable partnerships in Colombia, Dominican Republic, and Mexico. Successfully prepared and trained sales teams on products and contributed to implementations. In addition, architected proof of concept to demonstrate functionality, including orchestrating demos and presentations to educate customers on value and benefits.

Key Achievements:

Demonstrated skill in educating and convincing customer regarding unknown brand, building customer trust and ultimately making sales.

Built productive relationships with strategic partners leading to the sales of IoT solutions and enlarging company footprint.

Designed and developed deployment solution in Dominican Republic impacting $10K MRR, $2K MRR in Colombia, $8K MRR in Curacao, and $12K MRR in Trinidad.

Engineering Voice Manager (5/2014 – 12/2016) Cable and Wireless, Miami, FL

Technical Scope: Oracle SMC, Metaswitch, Audiocodes, Polycom, Cisco.

Led execution of Contact Center, including design and implementation, consisting of multiple projects, in addition, oversaw implementation projects for Communications Assistance for Law Enforcement Act (CALEA). Served as voice network manager.

Key Achievements:

Drove uneventful migration of 25,000 extensions to UCaaS platform.

Developed business summaries and justifications for all major projects and obtained executive, customer, and board members sponsorship for viable projects.

Improved productivity and efficiencies by instituting structure, operating procedures, engineering tools, and guidelines.

Migrated platform with 12,000 users without interruption, rebuilding voice network support.

Implemented new service call center as platform as a service for the Caribbean and Latin America, resulting in sale of more than 5,000 seats with omnichannel features for regional customers.

Delivery and Implementation Manager (10/2015 – 2/2016)

Technical Scope:

Performed a number of key projects and process improvements, including developing high performing team of engineers.

Key Achievements:

Established and motivated a high performing team of 17 engineering, including managing all aspects of hiring, training, and oversee performance.

By streamlining cross-departmental functions and strengthening proficiency of daily operations across multiple departments, re-energized and re-vitalized business resources and optimized productivity.

Delivered outstanding support and troubleshooting to sales and technical teams, contributing to successful deals and products.

Collaborated with engineering and IT teams in completing bids, proposals, and Statements of Work (SOW) by preparing Tables of Compliance.

Senior Sales Architect (5/2014 – 10/2015) Columbus Networks (bought by Cable and Wireless), Miami, FL

Technical Scope:

Contributed to instituting technical product books such as UCaaS hosted PBX product book, including VCaaS video conference as a service product book, digital signage product book, and contact center as a service product book. Served as main contact between sales and engineering integrating technical sections in bids and proposals.

Key Achievements:

Trained partners and sales staff on IT products remotely and on-site.

Supported sales teams, preparing easy-to-understand technical presentations and engaging and illustrative demos.

As main point of contact between technical proof of concept team and business professionals, translated complex technical concepts into business terms, highlighting benefits.

IT Director/Consultant (8/2012 – 5/2014) Hazelwood Street Consultant, Doral, FL

Technical Scope: SX20, SX10, SX80, Expressway, WebEx, Jabber for IPAD, Jabber for iPhone, and desktop, Location Area Network (LAN), including 802.11X, 802.11q, Spanning Tree

Installed a number of telecommunications and networks with success and timeliness.

Key Achievements:

Organized, designed, and constructed from the ground-up a new office.

Designed policies and practices for effective, concise, and frequent communications.

Pre-Sales Consultant (5/2008 – 8 /2012) Telesur, LLC, Miami, FL.

Technical Scope:

Launched (designed, presented, and implemented) voice gateways for managing international calls with termination in Bolivia. Oversaw relationship with Bolivian carriers, managing Interconexión with customers, producing $150K monthly.

Key Achievements:

Acknowledged for outstanding support of wholesale project with local telephone operator in Bolivia.

Spearheaded strategic efforts in designing, executing, and operating wholesale and prepaid calling card services.

IT Management (5/2005 – 2/2008) Boyra Llc, Miami, Fl.

Manage ANTI FRAUD TOOL development for Colombia Telecommunications(conciliation, fraud control, billing monitoring).

Implement and manage Wholesale, Prepaid platforms for Telecom Colombia USA manage 10MM minutes monthly

Other Experience: Chief Technology Officer/Sales Engineer, Boyra, Doral Florida and Bogota, Colombia.

EDUCATION AND TRAINING

Global Executive Master of Business Administration, November 2017

EAE Business School, Madrid Spain

Bachelor of Science in Electronic Engineering

El Bosque University, Bogota, Colombia

Technical Certifications and Training

Ultimate AWS Certified Solutions Architect Associate 2020 (Udemy)

Fortinet NSE 3 Network Security Associate (Exp 2022)

Fortinet NSE 2 Network Security Associate (Exp 2022)

Fortinet NSE 1 Network Security Associate (Exp 2022)

Cisco Certified Network Professional Collaboration(CCNP-Collab) (exp 2023)

Nutanix Certified Sales Representative Level 2 (NCSR) (issued September 2019)

Nutanix Certified Sales Representative Level 1 (NCSR) (issued September 2019)

Nutanix Certified Systems Engineer Level 1 (NCSE) (issued August 2019)

Nutanix Certified Professional (NCP) (Issued July 2019)

Nutanix Certified Systems Engineer (NCSE)Architecture Essentials (Issued July 2019)

Cisco IoT Security Representative (exp 2020) Cisco Collaboration Representative (exp 2020)

IOT: Business Implications and Opportunities, MIT Sloan Executive Education (Issued: Oct 2018)

Forum IPV6 Silver Certified (exp 2014) Cisco Certified Network Associate (CCNA) (exp 2018)

Cisco Certified Network Associate (CCNA) Voice (exp 2018)

Cisco Certified Network Professional (CCNP) Voice (exp 2018)

Cisco Certified Design Associate (CCDA) (exp 2018) Cisco Video Network Specialist (exp 2018)

Cisco Certified Network Associate (CCNA) Wireless (exp 2017)

CompTIA A+ (2015) Certified Ethical Hacker (exp 2015)

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