Data Entry Assistant

Christine D Magarotto 847-***-**** *****@***.***

Experience

Customer Service CAI - Chicago, IL 10/2015 to 1/2021

• Successfully manage temperamental clients with empathy & calmness

• Integral in increasing revenue by 20% over the past two years

• Work closely with vendors, clients & carriers to resolve claims quickly & efficiently

• Track delivery schedules to determine if any deliveries were missed & coordinate with team members to work on communication with customer & to develop corrective steps if appropriate

• Resolve issues involving multiple individuals and/or organizations

• Manage invoicing & payment processing

Customer Service MNI - Evanston, IL 3/2015 to 9/2015

• Data entry of business profiles

• Responsible for fielding phone calls & designating to appropriate channels

• Monthly reconciliation & processing of orders

Retail Sales Closeknit - Evanston, IL 2007 to 2017

• Responsible for providing information on procedures & acquiring data from customers & guests to determine appropriate responses.

• Assess customers’ needs through research of their concerns & anxieties, as well as attend to their complaints.

• Demonstrate & instruct clients from varied backgrounds how best to approach their specific projects. Traders’ Assistant Atlantic Trading, LLC - Chicago, IL 2007 to 2012

• Transferred daily trading activities into a company based computer model for managers.

• Excelled in ability to handle a variety of customer service tasks & resolve issues with expediency.

• Performed and resolved settlements, working with operations personnel. Traders’ Assistant TOJI Trading Group, LLC - Chicago, IL 2005 to 2007

• Managed a high-volume workload concurrent with a time sensitive framework.

• Specialized at handling difficult situations while remaining calm in a high pressured, fast paced environment.

• Commended by supervisors for excellent attendance record & positive attitude. Brokers’ Assistant SPERC Corp. - Chicago, IL 2003 to 2005

• Served as initial point of contact for brokerage group in relation to large financial institutional customers & partners.

• Responsible for training of new employees.

• Aided in easing clients’ concerns & rapidly solving disputes to rebuild broker-client relations Education

Associates Degree / Interior Design

• Harrington Institute of Interior Design Chicago, IL 1998

• Loyola University Chicago, IL

Languages

• Partially fluent in French & Italian

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