Manager Assistant

Alyson Lozano

**** ******* *** *, ****** Park, FL 32073 904-***-**** ************@*******.***

LinkedIn: www.linkedin.com/in/Allozano1995

Professional Profile

Energetic, positive management assistant eager to grow the company. Expert at designing and implementing sales strategies. Possess excellent customer service, sales, and communication skills. Outstanding solution finding, client service, and teamwork skills. Excellent organization, relationship building skills, and professional demeanor.

Education

BACHELOR OF SCIENCE AUGUST 2018 FLORIDA GULF COAST UNIVERSITY

· Major: Resort and Hospitality Management

· Related coursework: Studied Professional Golf Management for three years and completed Level 1 of the PGA accredited curriculum

Skills & Abilities

Level 1 LPGA Teaching and Club Performance Beginning Level 2 in January 2021 On track to complete certification by 2022 becoming Class A teaching professional. MANAGEMENT

· Working as a Program Supervisor for non-profit organization

· Worked as a Supervisor and Dining Room Floor Manager

· Worked directly under the General Manager of high-class country club PROFICIENT SKILLS WITH MICROSOFT WORD, POWER POINT, AND EXCEL FAMILIAR WITH ADOBE ILLUSTRATOR, INDESIGN, AND PHOTOSHOP, ETC. Experience

ADMINITRATIVE SUPPORT SPECIALIST FIRST TEE - NORTH FLORIDA, ST. AUGUSTINE, FL

MAY 2019 – CURRENT

Appreciates and cares for program participants, provides encouragement and motivation to help youth maximize performance.

Provides Life Skills Enhancement instruction for clinics, workshops, and programs with other youth services organization.

Oversee all game day operations and prep for the tournament series for First Tee - North Florida. Working set up, execution, and breakdown of the tournaments.

Handles general donations, sponsors, and fundraising for junior development.

Works with Events, Marketing and Communications coordinator with fundrasing events and other affiliate tournaments.

CLUBHOUSE COORDINATOR/ADMINISTRATIVE ASSITANT QUAIL CREEK COUNTRY CLUB, NAPLES, FL SEPTEMBER 2017 – APRIL 2019

· Work underneath the General Manager, as administrative assistant. Gaining experience with Food and Beverage, Communications and Marketing, Event Planning and Catering, and Membership Coordination.

In conjunction with club renovation and upgrades, working with the construction crew, giving project updates, responsible for creating, coordinating and executing new activities, to enhance member interaction, participation and overall satisfaction.

· Assist the Director of Catering and Events with planning and execution. Assisting with set-up and break- down of major events and utilizing creative concepts for member and club events.

· Maintain and enhance member satisfaction through building member/guest relations, developing personalized relationships and growing the brand of Quail Creek Country Club.

· Collaborate as a Dining Room Floor Manager for evening dinner services as well as being a Hostess. Assisting servers with drink and food orders, communication link between front of house and back of house, as well as working with Jonas POS system. Interact with guests to maintain excellent customer service.

· Assists in crisis management at the club. Work closely with all managers and leaders to ensure customer satisfaction.

· Collaborate with the Communication and Marketing Director, updating the public and private member website. Create and Design posters and menus for events as well as organize room set-up. Developed media project for the club’s Board of Directors and Strategic Management Committee. GOLF OPERATIONS AND CLUB OPERATIONS CHEVY CHASE CLUB, BETHESDA, MD MAY 2017 – AUGUST 2017

· Assisted bag room staff in pulling bags, cleaning clubs, and greeting members and guests.

· Worked inside golf shop answering phones, scheduling tee times, booking lessons, working point of sale, placing special orders, and organizing the shop.

· Assisted the Merchandiser with clothing lines, inventory, and shop displays.

· Helped club operation staff with events and coordination. Worked events as a server and volunteered wherever possible for the club.

GOLF OPERATIONS PELICAN SOUND RIVER AND GOLF CLUB, FORT MYERS, FL NOVEMBER 2015 – MAY 2017

· Worked inside the pro-shop, answering phones, scheduling tee times, and assisting members and guests.

· Assisted the shop Merchandiser with selecting lines of clothing, maintaining the shop floor, and special orders.

· Assisted with administering Lady’s Day on Tuesdays and Thursdays.

· Organized the Nine Wine and Dine groups on Wednesday.

· Utilized Chelsea System, TPP, GHIN, and Northstar POS. Page 2

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