CURRICULUM VITAE

Sashank Sekhar Dey

Shelter Chaka, Cuttack-753001, Odisha

Email Id - adjhnt@r.postjobfree.com

Contact No. - 904*******

CAREER OBJECTIVE

Aspiring for a responsible position in the IT Industry where my analytical, technical skills and practical experience could be utilized to the full extent and provide growth to the organization.

WORK EXPERIENCE

CMS IT Services., Bangalore, Karnataka

Position : Desktop Support L1 Engineer

Duration : 08/06/2019 to continue

Project : Serve at Vedanta Aluminum Pvt. Ltd. IT-Dept., Jharsuguda, Odisha.

Roles & Responsibilities :

Giving 24x7 support to Vedanta IT Datacenter.

Resolve helpdesk tickets related to User Issue.

Troubleshooting & resolving network related tickets.

Keeping track on AMC of all Hardware components with Vendor.

Weekly Update of symantic Antivirus & Patches in all servers & client pcs. Installing and configuring Lease Line & Mpls Modems.

Hardware Troubleshooting of Desktop & Laptop(Model- Dell Optiplex 3050, 3060,330,360,380) & (Dell Latitude 3490, 3400, vostro)

Installation & Troubleshooting of Windows Operating system(Windows 7,8,10)

Installation & Troubleshooting of Network Printers.

Supporting network installations in local & remote locations.

Providing immediate support at critical place in plant like Weight Bridge, all entry point gates, POTROOMS etc.

Giving support and the time of Video Confercing (Microsoft Team, Cisco Webex, ZOOM)

Resolving issues related to Microsoft Office (Outlook, Excel, powerPoint, Work)

Renovision Automation Services Pvt. Ltd., New Delhi

Position : Desktop Support L1 Engineer

Duration : 01/06/2018 to 01/12/2018

Project : Served under WIPRO project at SLDC (OPTCL), Bhubaneswar

Roles & Responsibilities :

Resolve Hardware related issue at client side.

Performed troubleshoot of network issues at client site.

Provide primary network setup to clients on their demand.

Attended calls related to customer queries and complaints, offered solutions and the track through call logging in CA tool

Performed technical support, including escalation of problems and incident identification with subsequent resolution

EDUCATIONAL QUALIFICATION

COURSE

INSTITUTION

BOARD

Diploma (In E& TC) [2016]

Ganapati Institute Of Engineering & Polytechnic, Cuttack

SCTEVT (BBSR, Odisha)

Matriculation [2010]

Raghunnath Jew Vidya Pitha, Cuttack

Higher Secondary Education (Cuttack, Odisha )

PROFESSIONAL QUALIFICATION

2016-2017-Advance Diploma in Computer Hardware & Networking from NIHT, Cuttack, Odisha

TECHNICAL SKILLS

Networking skills: Can make cross cable, straight cable, rollover cable as per requirement, IP Addressing, File & Folder Sharing and giving access, Printer Sharing.

Software skills: Client O.S Installation (windows 7, 8.1, 10), Network O.S Installation (Windows 2012R2, LINUX),VMware client support, Remote desktop (TeamViewer, AnyDesk, MSTSC), Remote Assistant(MSRA),File Sharing Setting & Troubleshooting in Workgroup and Domain, Firewall setting, local group policy, Office365& Micosoft Team, MS Office 2003,2007,2010,2013. Outlook configuration and troubleshooting.

Hardware Skills: Assemble & Disassemble of System Unit components, troubleshooting (HP,DELL,LENOVO)

PERSONAL DETAILS

Date of birth : 1st March,1994

Gender/marital status : Male / Unmarried

Languages known : English, Hindi, Odia, Bengali

Hobbies : Playing cricket, Badminton, Chess and Travelling

DECLARATION:

I do hereby declare that all the above statements are true, complete and correct to the best of my knowledge and belief.

Place: Cuttack

Date : 16.09.2020 Sashank Sekhar Dey

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