Customer Service

SALEEM S MULLANAVAR

E-Mail: **********@*****.***

Mobile: +91-903*******

Application for the position of Motor OD Claim Surveyor

Aiming for suitable positions in Service of Automobile Passenger Segment to utilize my skills and

Abilities in the organization that offers professional growth while being resourceful, innovative and flexible.

Experience Summary

8 & above years of experience in Automobile industry in Service of Passenger vehicles (Four-wheeler) where,

Demonstration of expertise in:

Understanding the Customer needs and providing effective and prompt solutions for the service-related issues

Maintaining a good rapport with customers and handling them to ensure maximum customer satisfaction without compromising on standards.

Ensure timely information is passed on to the customer and checking and ensuring proper service of vehicle before delivery to the customer.

Excellent troubleshooting and negotiation skills.

Knowledge of computers and proficiency in English language

Sound knowledge of Service Process

Experience Chronology:

From May-2012 to Oct-2016 worked in Metro Ford Bangalore.

Worked as a Service Technician & Service Advisor

Reporting to Service Manager

From 5th Jan 2017 to 30th Jun-2020, Volkswagen Hubli

Worked as a Body Shop Advisor

From 7th Aug to till, Maruti Suzuki Revankar Motors Hubli

Working as a Body shop Advisor

Key Deliverables:

Receiving the customers & ensure speedy repair of vehicle through clear identification of customer needs.

Customer interaction; collection of all claim related documentation; claim file completion with all docs.

Organize timely vehicle survey by insurance company & taking approval from the surveyor.

Follow up photos of the under processing vehicle for surveyor & Negotiating on labour assessment.

Provide clear cost estimates & repairs approved under Insurance.

Ensure completion of vehicle repairs at the promised time & vehicle delivery to the customer.

Monitor the work progress & keep customers informed of changes in cost & completion times.

Check & ensure completion of repairs (before vehicle delivery) & vehicle cleanliness.

Conduct vehicle road test after completion of work & ensure vehicle performance is OK.

Inform the customer about vehicle readiness.

Provide explanation of repairs done & charges (depreciation in case of insurance claim).

Assist the customer in payment & smooth vehicle delivery.

Explain about any Non-OEM unapproved fitments in the vehicle & possible consequences like fire etc.

Conduct post-repair follow up after 3 days of vehicle delivery to check customer satisfaction.

Take all necessary actions to resolve customer complaint within 48 hours.

Education:

Diploma in Mechanical Engineering from Govt.Polytechnic Hubli in 2012

Project Handled

Automatic Railway Gate through Sensor System

Computer Proficiency:

a)MS. Office 2010 b) Usage of ERP Package Seibel c) Auto CAD - 2012

Personal Details:

Date of Birth : 15/06/1993

Gender : Male

Current address : Janata plot Sulla, Hubli (TQ), Dharwad (DIST)-580023

Permanent address : Janata plot Sulla, Hubli (TQ), Dharwad (DIST)-580023

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi, Kannada, Urdu, Telugu and Tamil

I hereby affirm that all the above information’s are factual to my acquaintance and perception.

Date:

Station: HUBLI (SALEEM S MULLANAVAR)

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