Customer Care/Administrator

Elizabeth Murugi Kathiomi

P. O. Box 792**-***** Nairobi, Kenya Phone: 254-***-******

Email: *********@*****.***

Personal Profile

I am a dedicated business professional and finance practitioner who has demonstrated strong analytical and communication skills and the ability to easily establish rapport with people and teams. As self-motivated innovator, with a record of success in trouble shooting and problem resolution, I work independently with minimal supervision and complete tasks within set deadlines. I am a quick learner and able to take up new tasks easily.

EDUCATION AND RELATED TRAINING

KCA UNIVERSITY, November 2017

Bachelor of Commerce (Finance Option)

KCA University,2008

Pre-University

Kenya College of Accountancy, December 2004

Cisco Certified Network Associates (CCNA)

Jomo Kenyatta University of Science and Technology, August 2002

Diploma in Information Technology & Management

Tracom College Nakuru, December 2000

Certificate in Microsoft Office Applications & other Computer Applications

Kyeni Girls’ High School, 1999

Kenya Certificate of Secondary Education (KCSE)

Sacred Heart Girls Boarding School, 1995

Kenya Certificate of Primary Education (KCPE)

PROFESSIONAL SKILLS & ABILITIES

Database Management and Application (Ms Excel & Access); PC Maintenance; System Analysis; Operating Systems (Windows 2003, Windows XP)

WORK EXPERIENCE

Interior & Fashion Designer (Self Employed)

April 2016 – Date

Solicit and manage interior and fashion design projects for a vast clientele ranging from individuals and businesses.

Create unique and original customized interior and fashion designs for clientele to meet individual needs

Manage customer accounts ensuring payments are followed up and collections made in time

Inspire clients to step out of comfort zones to create inspiring designs in their homes

Organization of spaces/designing office and home spaces

Redesigning and renovation of existing spaces requiring a face lift.

Renovation of spaces and furnishings e.g. reupholstery/upholstery of Furniture.

Designing and stitching of window dressings. Both curtains and shutter blinds.

Deputy Presiding Officer

IEBC

July 2017-August 2017

Deputizing the Presiding officer

In charge of retrieval of election material from the polling station to the constituency tallying office.

Revenue/Customer Care

(Finance Department)

Internship

Kenya Ports Authority

September 2016- December 2016

Accurate filling and of all presented customer documentation

Provision of equal quality customer service to all customers

Creation of sales and purchase documents for exports and imports

Billing and verification of documents

Receiving and ascertaining cash from revenue

Entry of banking slips of the cash collected from revenue, rent and other miscellaneous.

Balancing the organizational accounts.

Reconciliation of debtors and sundry accounts.

Bank posting and reconciliation of revenue accounts

Preparations and posting of duty travels of the employees.

Cashiering (receiving and paying) at the cash office.

Customer Care/ Administrative Assistant

Jacaranda Health

April 2012- January 2013

Greeting and welcoming visitors and clients at the reception area.

Maintaining the reception area ensuring neatness and conduciveness to the clients.

Receive all calls and respond accordingly.

Marketing and creating awareness of different product and service offerings to clientele and potential clients.

Sign posting of clients

Make follow-up calls to remind clients their next appointments and services for prospective clients

Registering both new and old clients into our client database and filling up client ANTENATAL booklets while creating a weekly business report.

Cashiering duties including provision of petty cash and managing daily sales records

Providing clients with feedback forms to enable the organization improve their services

Troubleshooting client problems both directly and telephonically and resolving issues in a professional manner.

Market Research Assistant

PDC Africa Ltd (Now Halisi Consulting)

October 2009- December 2011

Maintaining the organization website through regular editing

Product research

Training junior clients in relation to career choices

Researching about the money market, real estate market and agricultural market so as to come up with a site where the public could freely get information about the various fields

Systems Developer & IT Support Officer

Ritz Africa Consultants Ltd

February 2005 to July 2006; July 2007-December 2007

Designing of IT software systems for various clients ranging from agricultural & horticultural firms, internet cyber cafes, and payroll systems among others ensuring each was tailor made to fit the client specifications and needs.

Provide training to user staff of the various clients for the systems developed

Actively responsible for continuous servicing and maintenance of existing accounts which involved providing support and maintenance of IT hardware, software and Networking.

Troubleshoot any hardware/software problems related to our systems.

Managing and building excellent customer relationships to ensure continued customer satisfaction, retention, and loyalty through timely resolution of problems identified.

Training and educating clients on the product/service range offered by Ritz Consultants Ltd.

Researching on new possible products and service solutions for clients while focusing on customer retention.

Achievements

Designed an Agricultural Management software system for Tropical Farm Management, a client that managed over 100 individual coffee farms utilizing the designed system. Also took part in user training of the system in the various farms.

Maintained excellent relationships with the key clients and therefore attaining a customer retention level of 99%

Assisted in developing various ICT Management Systems for a Drug Rehabilitation Center, Agricultural & Horticultural firms and Cyber Cafe systems.

Network Administrator & Content (Knowledge) Management in Web Design

Marketing Society of Kenya (MSK)/3 Mice Interactive Media

October 2002 to June 2003

Collect and manage content for the MSK website, ensuring the information was correct, relevant and up to date

Create and disable user accounts for the students of Marketing Society of Kenya (MSK) and staff.

Managed hardware and software installation.

Provide server administration and maintenance on a day-to-day basis.

Troubleshoot and resolve network and software problems arising at the centre.

Manage data entry processes for the various categories of MSK clients.

Respond to queries from various user departments and students of MSK on their account usage and network related issues

Achievements

Set up the MSK website within set deadlines with sufficient, relevant and up to date content.

Established and set up a database containing vital student and membership information for MSK

Trained staff on various ICT user programs with emphasis on set up and management of databases

Created a back up for all company information.

Network Administration (Internship)

Homegrown Kenya Ltd.

May 2002 to August 2002

To support IT staff in the various ICT functions including:

Computer Software installation

Maintenance of hardware/software system applications, security and network configuration

Work with other departments to report and resolve software, hardware and operational problems.

Creation of a back up system for the entire company information.

REFEREES

1.Stanley Kagunda Chege

Managing Consultant

Halisi Consulting

P.O Box 1100-00606

Nairobi

Phone: +254-*********

Email: ************@*****.***

http://www.halisiconsulting.com

2.Lorenzo Rizzini Bisinelli

Managing Director

Ritz Africa Consultants Ltd

P.O. Box 634**-*****

Nairobi

Phone: +254-***-******

Email: *******.*******@*****.***

3.Esther Wangari Ndungu

Jacaranda Health

P.O Box 525**-*****

Nairobi

Phone: +254-***-******

Email: **********@*****.***

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