Branch Manager Sales
Resume:
Yolanda Ndzane
address: ** ****** ****** ******• Mthatha
telephone: 060-***-****
alternative: 074-***-****
e-mail: *******@*****.***
Professional profile
An enthusiastic and professional Admin Controller, who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively. Great eye for detail and very thorough and neat.
Objective
To succeed in an environment of growth and excellence, enhance my working capacities and professional skills as well as serve the organization with sheer determination and commitment.
Key skills
Outlook
Word
Excel
Pastel
Power point
Teller duties
Performance management
Coaching
Driving branch KPAs
Administrative duties
Handling of clients' queries
Telephone etiquette
Listening skills
Conflict management
Time management
Email management
Excellent Client service
Excellent communication skills
Great attention to detail
Typing
Selling skills
Interpersonal skills
Career summary
2016-2020 Sales Consultant, African Bank, Humansdorp
Welcoming of clients and checking clients’ documentation
Opening of savings accounts for clients.
Issuing of loans and opening of investment accounts.
Dealing effectively with client calls and queries.
Driving sales and performing telemarketing duties.
Administrative duties and ensuring documents are filed correctly.
Adhering and complying with in-branch risk and audit policies.
Assisting G4S with emptying of Cash Acceptor Machine.
Selling and promoting of African bank products and services to clients
2012-2015 Admin Controller, Capitec Bank, Queenstown
Coordinating and monitoring of in-branch risk and audit policies.
Ensuring that J2E policies are implemented and adhered to.
Conducting coaching sessions and performance appraisals.
Dealing effectively with client calls and queries.
Driving sales and motivating staff
Conducting role plays with staff to improve selling skills
Holding weekly PULSE telecoms to discuss branch performance and action plans.
Ensuring that client service standards are met and upheld.
Offering support and mentoring of new recruits
Support with organizational effectiveness/efficiency
Maintenance of office equipment and reporting equipment issues
Calling debtors and following up on arrears
Confirming salary pay dates with employers
Performing loan reviews on loans issued above mandate
Welcoming of new clients
Branch filling and administration
Compiling monthly reports
Assisting Custodians with drop safe clearance and ATM replenishment
Booking couriers
Ordering of stationary
Occupation health and safety checks
2010-2012 Service Consultant, Capitec Bank, Queenstown
Client service
Gathering and processing of client information
Daily banking administration and filing
Telemarketing of company products and services
Welcoming clients, verifying documents according to FICA requirements and directing them to the correct queue
Teller duties
Education and qualifications
2003 Senior Certificate
Holy Cross Education Center
Subjects English, Afrikaans, Business Economics
Mathematics, Accounting, Economics
Professional development
License to Manage (2013)
Effective communication
Self and people management
Coaching and feedback
Performance appraisal
Time management
Conducting start-up meetings
Branch Manager in Training Program (2014)
Dealing with conflict
Directing others
Recognizing problem performance
Managing problem performance
Further Training
First Level Regulatory Examinations (RE05): Moonstone (2018)
Certificate in Banking (RPL NQF04): BANKSETA(2020)
Personal details
Date of Birth 24 January 1983
Id Number 830***-****-***
Health Excellent
Languages Fluent Xhosa & English
References
Nelisa Waka
Branch manager
Afican bank
Nico Sprong
Branch manager
African bank
Patricia Ackerman
Regional manager
African bank
Luyolo Ngxathu
Branch manager
Capitec bank
Asanda Kraba
Branch manager
Capitec bank
Contact this candidate