Assistant Customer
Resume:
Ashley Hutire
SUMMARY
A level headed, calm and unflappable individual who is able to carry out any
customer service role professionally and effectively. Ashley has a long track record of increasing customer loyalty and retention; he does this through having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. He always keeps his customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner. Right now he is looking for a suitable position with an exciting and ambitious company.
Key Accomplishments
Managed to improve Call QM&E of both Inbound and outbound call operators by 5% from 93% to 98% Quality Call within the first 3 months.
Managed to reduce TAT on customer query resolution by 7% through implementing system rights to customer service and call operators
Increased the monthly sales targets by 15% of EcoCash and Ecosure (Mobile Money and Insurance platform system) customers.
Improved the rate of Resource utilization and efficiency Work Experience and Achievements
Nov 2018 – Current
Waiter (Customer service)
EPG Hotel Resorts Matagi Restaurant
Duties:
Stocked newly delivered inventory in storage, kitchen and food prep stations ensuring FIFO is observed.
Checked menus to verify current selection availability and cleanliness.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
Assisted guests with making menu choices in informative and helpful fashion.
Adhered to quality expectations and standards
Assisting in hotel room services.
Taking orders from guest into Macros POS system.
Training new junior FOH staff.
July 2016 – July 2018
CSR and Business Development
Econet Wireless Zimbabwe
Company Industry: Telecommunications
Duties:
Attending to customer queries using Avaya Call and Comviva systems.
Coordinating the team making outbound calls to inactive customers and to inactive EcoCash agents.
Supervising the team capturing customer details – RICA on Econet and on the EcoCash (Mobile Money Platform) system.
Call Quality Monitoring and Evaluation for both Inbound and outbound call operators.
Reconciliations of Debit Card sales by account managers and agents, and stocks at hand
Engaging customers at retail outlets as allocated, to educate them on how to use EcoCash to make payments, to convince customers to buy the EcoCash Debit Card (MasterCard), Products and services, link it after educating them on how to use it.
Daily Reporting of sales from telesales agents.
Personal Details
E: *********@*******.***
Skype ID: hutireash
Gender: Male
Key Skills
• Advanced Excel, Pivot
tables
• Power point, Access
• Computer literate
• Comviva and Avaya
Systems
Personal skills
• Strong attention to detail
• Strong time
management skills to
meet deadlines
• Excellent
communication skills
• Ability to work under
pressure to meet
deadlines
• Ability to work individually
and in a team
• Easily adaptable
• Delegation skills
Interests and Hobbies
• Travelling
• Reading World
business trend
• Playing football
December 2015 – June 2016
Customer Service
Cresta Jameson Hotel
Company Industry: Tourism and Hospitality
Duties:
• Meet and greet customers and render assistance in all manner possible
• Attending to customer queries
• Assisting customers/guest on telephone calls from guests seeking to make or cancel hotel reservations
December 2014- December 2015
Waiter/ Customer services
At Cresta Oasis Hotel
Company Industry: Tourism and Hospitality
Duties:
• Welcoming and attending to guests providing satisfactory service
• Food preparation with quality execution and presentation
• Ensured smooth hotel operation
• Cleaned tables, removed dirty dishes, and replaced table linens.
• Replenished clean linens, glassware, silverware, and dishes.
• Supplied service staff with food.
• Served patrons with water, coffee, and condiments.
• Cleaned and polished furniture, shelves, walls, and equipment.
• Stocked refrigerators with bottled beer and wines. November 2010 - December 2014
HR and Admin Assistant (Internship)
DuPont Pioneer Zimbabwe
Company Industry: Agriculture and Foods
Duties
Administering the weekly Payroll for all non-permanent employees
Recording, processing and maintaining employee attendance records, employee claims and advances, Leave Records, Expense Claims.
Assisting in Data Controlling and Records keeping including storage of records, updates of documents, distribution and control and withdrawal of out of date documents from circulation.
Maintaining Plant Petty Cash and ordering stationery.
Cash Receipting direct sales and preparation of cash receipt sheet for the accounts department.
Attending to both customer and employee queries.
Issuing and handling employee contracts.
Advising on recruitment and selection.
EDUCATION HIGHLIGHTS
BSc Honours Degree in Human Resource Management
At Midlands State University
Location: Zimbabwe
Completion Date: November 2014
REFERENCES
Mr Khaan (EPG hotel resorts \ Matagi Restaurant Manager) +971-**-*******
Contact this candidate