Assistant Manager

Lauren Prince

Assistant Manager, Customer Service Supervisor

Hospitality Professional, Social Media Marketer

Profile

I have a passion for the hospitality, tourism and marketing industry. I have been working aboard cruise ships for 5 years with prior 5 star hotel experience. I am well presented, punctual and organized. I have the ability to perform well under pressure, I am self-motivated, hard-working and trustworthy. I work well individually as well as in a team. I am able to work easily with people from different backgrounds and always looking for a challenge.

Employment History

Assistant Shore Excursions Manager at Princess Cruises June 2019 — March 2020

Customer Service and Sales: Providing passengers with information about on board facilities, products, daily activities, ports of call and shore excursions. Assist Shore Excursions agents with shore excursion information. Receive, document and resolve guest complaints. Advertise available tours though promotional material, collaborating with the Shore Excursions Manager to meet or exceed sales targets. Reporting, Staff Management and Logistics: Support, guide and motivate Shore Excursions Staff, organize the necessary training of Shore Excursions Staff, communicating with Shore Operations and Tour Operators relaying all information pertinent to the current guests and cruise, creating/updating dispatch sheets, booking forms and tour tickets, organizing the dispatching of tours. Shore Excursions Agent at Princess Cruises

March 2018 — May 2019

Customer Service: Providing passengers with knowledge about on-board facilities, products, daily activities, ports of call and shore excursions Sales and Product Knowledge: Serve as a sales agent for shore excursions, meeting sales targets, providing information regarding tour availability, aligning tours with passenger’s interests and participating in tours to gain further product knowledge Operations and Administration: Responsible for assigning the tour escorts, overseeing the administration of mobility restricted passengers on tour, passenger dietary requirements and special requests, the dispatching of tours Junior Assistant Purser at Princess Cruises

September 2014 — November 2017

Customer Service: Providing passengers with knowledge about on-board facilities, products, daily activities and ports of call

Service Recovery: Dealing with passenger service issues, documenting complaints, swiftly and satisfactorily resolving services and following up on service Cash Handling: Accurately doing cash transactions with passengers, accurately balancing of cash float on a daily bases, buying and selling of foreign currency and settling shipboard accounts

Operations and Administration: Assisting the Administration Officer with the passenger embarkation and disembarkation procedures, immigration procedures and ship clearance

Auditing Administration: Supporting the Hotel Controller with inventory checks and regular audits of the food and beverage and hotel stores. Assisting in maintaining the cash auditing documentation and administering the pre-ordered services program Contact Details

Burgundy Estate, Cape Town,

South Africa

082*******

LinkedIn:

lauren-prince-8397941b2/

Email:

************@****.**.**

Skills

Computer Skills

Customer Relations

Time Management Skills

Leadership Skills

Event Organization

Languages

English – Advanced

Afrikaans – Mid-range

Hobbies

I enjoy being outdoors and

outdoor activities such as

running, hiking, swimming and

rowing. I am currently running a

website which showcases my

passion for traveling.

Food and Beverage Coordinator at Twelve Apostles Hotel and Spa, Cape Town

March 2013 — June 2014

Coordination: Coordinating and booking of food and beverage reservations, coordinating and booking special occasions, coordination of on-line food and beverage reservations

Administration: Supporting the administrative function of the food and beverage department, processing deposits, compilation of documents for group reservations

(10 – 20 guests), responsible for telephone and email reservation enquiries, responsible of special occasion enquiries.

Education

Bachelor of Commerce in Hospitality Management and Bachelor of Business Administration, Stenden University, Port Alfred, South Africa January 2009 — May 2013

Hospitality Operations, Guest Experience, Resources and Real World Learning, Finance, Business Economics, Marketing, Human Resource Management Events Organisation and Project Management, Operations and Logistics, Event Design and Décor, Event Marketing and Risk Management Short Courses

Professional Diploma in Social Media Marketing, Shaw Academy June 2020 — September 2020

Teaching English as a Foreign Language Certificate – Advanced 120 Hour Interactive Course

August 2020

Internships

Wedding Coordinator Intern at Twelve Apostles Hotel and Spa, Cape Town

June 2012 — March 2013

Wedding administration: Supporting the administrative function of the wedding department, enquiry tracking and reporting, processing deposits, compilation of wedding contracts, secretarial duties – managing the wedding coordinator’s appointment diary

Wedding coordination: Response to client enquires, updating client function sheets, hosting walk-in site inspections, assisting wedding coordinator and banqueting manager with wedding day operations and service.

References

Ronel Bartlett from Stenden University Port Alfred, South Africa Student Affairs and Marketing Manager

*****.********@*******.**.**

+27 (0-46-604-****

Stephanie Hall from Twelve Apostles Hotel and Spa, Cape Town Wedding Coordinator

********@**********.**.**

+27 (0-21-437-****

Shirley Mostert, Blue Ensign, Cape Town

Cruise Ship Recruitment

********@*********.**.**

+27 (0-21-556-****

Contact this candidate