Office C

CurriculumVitae

VivinRamamoorthy

Email:*************@*****.***

PhoneNo:090********

Objective:

Toensureself-developmentaswelasbusinessdevelopmentindynamic organizationbylearningwherethereisscopeandenablingfacilitationasandwhen required.Wanttobeapartofaninternationalyreputedorganizationwhichhelpsme developandrecognizethetalentinmeforamutualybeneficialrelationship. WorkExperienceandJobTitles(TotalWorkexperienceof120months)

.CustomerServiceExecutive(FraudOperations)inHSBCfor4Year8 months(24th September2009-Til14May2014).

.SeniorExecutive/PhonebankingsalesOfficer(GlobalBankingSegment-Bank AccountsandCreditcards)inCITIBANKfrom19May2014til31stDecember2016.

.SeniorColectionsSpecialist(US-Colections)inAmericanExpressfrom23june2017 to08feb2018.

.WorkedasSubjectMatterExpert/Operations-AnalystforMicronSemiconductors Inc(InthepayrolofConcentrixtechnologiesPvtLtd)servingastheleadcolector andDeputisingtheTeamLeadinO2Cprocess.(12mar2018to31Dec2018)

.WorkingasSubjectMatterExpert/AnalystcumtrainerforCANONInc(inthepayrol ofAccentureOperations(from25Jun2019til30Jul2020)

Role/Responsibilities:

1. Inboundcalsinahighcalflowenvironmentfrominternalcustomers(suchas HSBCDirectandHSBCBranch)anddirectlyfromHSBCcustomersinrelationto DebitandCreditCardservicing.CustomerscalHSBConDebitCard’sandCredit Card’stransactionrelatedqueries.

2 WorkedasaSeniorPhoneBankingofficerinCITIBANKChennai inahighvoice processwhichdealstoenhanceclientexperiencebyprovidingseamlessandbest-in classcustomerservice(forcreditcardandbankaccountholders)and simultaneously‘crosssel’variousproducts(PremierBankAccountsopening, PersonalLoans,HomeLoans,CreditCards,LoanonCreditCards)ofthebank drivenwithaclientcentricapproachinsyncwiththeorganizationalvaluesand goals.WasmappedindealingwithUltra-PremiumClients(whoseNRVisINR5Cr andabove)

3.Understandingneurosciencebehindservicingcustomerstoensurealcustomers getaworldclass‘customerservice’experiencewithminimalwaittimeandprovide firstcalresolutiononalcalsandtherebyearnclientappreciationsandpromote thebrandoftheorganization.

O2C/ARandTrainingLeadExperience:

4.WorkedasaSeniorcolectionsspecialistforUScolectionsprocessinAmerican Express(from23june2017to08feb2018)thatincludesresolutionofcustomer's concernonhis/hercreditcardandcolectingduesonthesamecalbysuggesting paymentoptionsandpaymentarrangementsuponreviewingthecustomer'sprofile. 5.Workedasoperations-AnalystforMicronSemiconductorsIncservingasthelead colector/SMEoverviwingthelearningcurveforateamof15FTEs,beingthesingle pointofcontactforrenewalsales,biling,cashapplications,disputesandcolections relatedqueries/issues,strategisingtoensureinmaximizingCash-Flowandtimely clearanceofworklistoftheteam.Alsowasheldresponsiblefortrainingnewjoiners onO2Ccycle,productandprocessknowledge,teammember'semailalocation, driveemailclearanceandtrackerupdation,workingonescalationsbyperforming RCA,feedbacksessions,dailyhuddles,processimprovements,qualitycheckon emailsandcalcalibrations

6.WorkedasSubjectMatterExpert/AnalystcumProcessTraningLeadforCANON Inc(AccentureOperations)whichincludes:

.Email/Ledger(workalocation)

.TrainingNewJoiner'sonProduct/ProcessKnowledge.

.ConductingandReviewingAssessments.

.ConductRefresherTrainingsonProduct/ProcessKnowledge.

.CalCalibrationandMentoringteammembersforBusinessEmails.

.WorkingonEsacalations/ComplaintsfromCustomers,ifany,byperforming RCAonaccounts

.SPOCforEmployeeEngagement/PeopleIssues,ifany.

.SPOCfordailyHuddleEngagementandMinutesofMeet.

.SPOCforBCP/Adhoc-Businessrequirements

.DTPupdations,ClientcalsinhighlightingmajorissuesonanyoftheAccounts.

.Performancereportingoftheteamonadailybasis.

Achievements:

1. ClientAppreciationsfordeliveringsuperiorcustomerservice. 2. TeamTopPerformerAwards.

3. Availableforanybusinesscontingencies(wheneverrequired). EducationQualifications:

GraduatedfromGVPDegreeColege.

Passedmy12th fromS.S.Cboardandsecured91.1%marks

Passedmy10th fromI.S.C.Eboardandsecured72%marks.

Skils:

1. MS-Office.

2. Comprehensiveproblemsolvingabilities,excelentcommunicationskils abilitytodeal withpeopletactfuly.

InterestsandActivities : Reading,Listeningmusic.

Co-CurricularAchievements:AnactiveparticipantinalLITERARYactivities. o Servedasamemberfortheeditorialboardof twocolege

magazines.

o SecuredmanyprizesinvariousLiteraryactivitiesthroughoutmy educational career

Strengths:

o GoodSnapJudgments

o Intuitive

o Possessinghighdegreeofadaptabilityandlearningtowork. Declaration: Iherebydeclarethatalabovesaidinformationaretruetothebest ofmyknowledge.

(R.VIVIN)

Contact this candidate