Manager Customer Service

P a g e *

Charbel N. Gebrael

Mobile: +961-**-******

Email: ***************@*****.***

Objective:

“To work in a dynamic company that offers enormous opportunities for career advancement wherein I can contribute my skills in management and customer service

WORK HISTORY

Enco group

Sudan

July 2012 – 2017

Bahrain

Jan 2018- 2020

Muscat 2021

Purchasing Coordinator and Camp Supervisor

Managing, purchasing and controlling materials flow to meet production demands

Response to resolving emergency purchase requirements

Managing and maintaining inventory

. site procurement head.

Metro Express

Amchit- Lebanon

May 2010– December 2011

Supermarket Manager

Preparing sales reports and documents

Ensuring my team deliver good customer service

Oversee stock control, ensuring quality is of the right standard and that supplies are re- ordered in time

Maintain and distribute staff weekly schedules, monitoring daily attendance of staffs and preparing the Monthly Timesheet

Preparing - receiving orders

Responsible for the overall running of the store

Involved in staff management, including interviewing and recruiting and organising training DOB: 03/04/1979

Marital status: Married

Nationality: Lebanese

P a g e 2

Metro Superstore

Lebanon

June 2006 – May 2010

Warehouse Manager - Beirut branch

Overseeing stock control and processing orders

Ensuring quality, delivery and budget objectives are met

Responding to and dealing with customers communication by mail fax and telephone

Producing regular reports and statistics on a daily, weekly and monthly basis

Ensuring the health, safety, cleanliness and security of the team environment Metro Superstore

Lebanon

2002 – June 2006

Warehouse keeper and assistant warehouse manager

Receiving all Metro’s products from all the suppliers

Ensuring stock and expiry date integrity

Maintaining inventory of all supplies and making note of damaged goods etc Computer Skills:

Internet Proficient

Windows XP; Windows 7,Microsoft Word, Excel

Dolphin, V-Dolphin, Pims

Education:

Lebanese University, 2001

Beirut - Lebanon

Bachelor of History for the first and second year

Personal Profile:

Driving license: Full/clean

Health: Excellent

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