Customer Care Manager
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
NAME : Janet Nzuki
GENDER : Female
NATIONALITY : Kenyan
DATE OF BIRTH : 4TH May 1993
MARITIAL STATUS : Single
IDENTITY CARD NUMBER : 29815600
TELEPHONE NUMBER : +254*********
EMAIL : adjgx7@r.postjobfree.com
CAREER OBJECTIVE
Optimistic, thrive on challenging position to advance the skills acquired in my career field, lead
by example and readily adapt to situations. I have been privileged to be involved in a firm that
acknowledges professionalism by keeping to its standards of service while at the same time
allowing for innovation creativity team work and career advancements.
MISSION IN LIFE
To be an individual that will make a powerful positive difference to my working and social life
KEY EXPERIENCE
Perform other duties as assigned
Excellent Participation in Team work
Work with little or no supervision
Fast learner
PROFESSIONAL TRAINING
SEPTEMBER 2011 TO OCT 2014 Kenya Utalii College
Diploma in Travel and Tourism management
MARCH 2014 Diploma in International Air and Transport Association (IATA)
COMPETENCY STATEMENTS
Introduction to Tourism
Tour Operations
Human Resource Management
Organization Behavior
Accounts i and ii
MICE (Meetings, Incentives, Conventions and Exhibitions)
G ran-nit
Computer Reservations
Introduction to Travel operations
Cross Cultural Management in Travel & Tourism
Travel Geography
INDUSTRIAL ATTACHMENT SKILLS
From March 2014 to October 2014
COMPANY
1. Private Safaris
Is a fully accredited I.A.T.A Travel Agency, it has over 8 years’ experience in ticket booking, organizing safaris and beach holidays to visitors from all over the world.
Departments covered
Travel department
Tours department
Travel Operational Skills
Making relevant bookings for clients itineraries
Issuing tickets for confirmed bookings.
Reissuing of tickets on clients behalf (partially/fully unutilized)
Revalidations
Print tickets
Check-in clients online.
Tour operational skills
Doing hotel bookings for clients both for pleasure and business
Booking for clients holding conferences
Preparing quotation for clients
Outbound Packages
Planning itineraries to meet needs for all type of clients.
2. SOMAK SAFARIS
From Jan 2016- Dec 2016
Travel department
Key Responsibilities
Issuing and Reissuing tickets.
Checking clients online.
Giving flight quotations as per the client’s request.
3. SHEENA TRAVEL GROUP
From Jan 2017 to Aug 2017
Travel & tour department
Key Responsibilities:
Hotel bookings & Reservations
Outbound Packages
Planning Itineraries
Visa applications
Flight Reservations and Ticketing
Customer Service
4. FLY TRISTAR SERVICES
From April 2018 to Jan 2019
Customer care duties and Responsibilities
1.Reservations and Ticketing.
Sell,write and issue tickets
Answering incoming calls
Collect payment from clients/processing credit cards
Collect load data and statistics
Acted as reservations Supervisor
2. Check in
Welcome passengers as they arrive at the terminal counter
Issue boarding cards to clients after verifying their information completely
Educate passengers about airport security protocols and luggage allowances
Information Technology (IT) Skills
Computer Reservation System (CRS) Kenya Utalii College
Amadeus-Electronic Booking/Ticketing
JAN2011 TO APR2011 Compuera College
Certificate of computer packages
OCTOBTER 2015 Travel Port
Certificate of Galileo Smart Point.
ACADEMIC QUALIFICATIONS
2007 - 2010 New Light Senior Girls
Kenya Certificate of Secondary Education
Attained C (plain)
1999 – 2006 By Grace Academy
Kenya Certificate of Primary Education
Attained 314points
LANGUAGES
Language Oral/Spoken Written
English Fluent Fluent
Kiswahili Fluent Fluent
German Fair Fair
LEADERSHIP SKILLS
I have professional attitude and ability to respond quickly and effectively to fast changing situations and can co-ordinate in a team.
October 2013 Outward bound course Certificate of Corporate Leadership
Club Membership Duration Duties
Active member of German club Two years Involved actively during club
Activities
PROFESSIONAL COMPETENCE
Highly Professional and responsible personality
PROFESSIONAL ETHICS
I maintain a high standard of Professional ethics and integrity.
INTRESTS
1.Socializing
2.Adventure / travelling
3.Reading motivational boo
REFERRES
Ms. Joan Okeyo
Class Tutor
Tourism Department
Kenya Utalii College
P.O Box 31052- 00600, Nairobi
Phone Number: +254-***-***-***.
Email: adjgx7@r.postjobfree.com
Mrs. Jennifer Kaka
Human Resource Manager
Somak Safaris
P.O Box 348***-*****, Nairobi
Phone Number: +254-***-***-***
Email: adjgx7@r.postjobfree.com
Mrs. Mary Gikingo
Managing Director
Sheena Travel
Phone Number: +254-***-***-***
Email: adjgx7@r.postjobfree.com
Mrs. Jackie Wadhwa
General Manager
Fly Tristar
P.O Box 310**-*****, Nairobi
Phone Number: +254-***-***-***
Email: adjgx7@r.postjobfree.com
Contact this candidate