Rajshri Machindra Shinde.

Contact No: 959-***-**** / 989-***-****.

Mai id: adjgwh@r.postjobfree.com

To achieve a high degree of Excellence in the job assigned. Aspiring to be a part of Competitive and Challenging environment where in my knowledge and skills can be shared and enriched.

PROFESSIONAL EXPERIENCE SUMMERY.

Total Experience 7 Years &7 Months.

Name of the Company

Designation

Experience

Birla Sun Life insurance

Insurance Executive

18 Month

Patch craft

Office Assistant

9 Month

Sarom Fab Pvt Ltd

Office Assistant

6 Month

Andromeda BPO

CSA / Quality Analyst

9 Month

Intech Pest Control

Admin Assistant

18 Month

Pepcopp Pest Control Services Pvt Ltd

Office Assistant

2 Years

Educational Qualification

Qualification

Board/ University

Year

Class

H.S.C

Mumbai Board

1999

Pass

S.S.C

Pune Board

1997

Second

Others Qualification

* MS OFFICE, WORD EXCEL, INTERNET

* HR DIPLOMA FOR WELLINGKAR INSTITUTE.

PROFESSIONAL EXPERIENCE

PEPCOPP PEST CONTROL SERVICES PVT LTD

Handling Customer Enquiry.

Prepare Bill & contract form.

Preparing Quotations.

Mail Drafting

Handling Petty Cash.

Maintain Sales Register.

Intech Pest Control

Receiving call giving inquiry reminder call to customer.

Prepare bill & contract form.

Prepare Quotation & send to customer.

Andromeda

Quality Analyst

Auditing calls for outbound process

Build and maintain good working relationships with Team Members and Management

Auditing the calls & sharing feedback to the Agents.

Ensuring the consistent improvement in Team performance.

Preparing daily & Weekly Quality report.

Sending Monthly/Weekly/Daily Quality Reports,i.e. Daily Reports,Weekly dashboard,Agent

Performance Report, weekly/monthly coverage report.

Customer service associate

Attending customer’s query/ complaints/request calls.

Providing end to end resolution to the customer’s Issues.

Co–ordinating with Internet teams (billing Backoffice, Back office network, Field escalation desk) and circle team For providing resolution to customer.

Maintaining the highest level of Quality to ensure customer satisfaction.

Maintaining the highest level of Quality to ensure customer satisfaction.

Taking Escalation and Supervisory calls therby giving high customer satisfaction results

Sending process suggestion.

Personal Information

Address : 501/10 Shiv Amrut Dham, Near Yogi Dham,

Kalyan (West) – 421 302.

Date of Birth : 1st Oct 1981

Marital Status : Single.

Nationality : Indian.

Language Known : English, Marathi, Hindi.

Hobbies : Listening Music, Watching TV.

I hearby declare that all the details given above are true and correct to the best of my knowledge and belief.

Date: (Rajshri M Shinde)

Place:

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